Clerical Assistant 3

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Transportation is seeking a Clerical Assistant 3 to support bureau communications by developing materials, assisting with research, and coordinating updates to forms and publications.

You will respond to customer inquiries on motor vehicle titling and registration, help prepare monthly reports, track costs, and assist in training material development. This full-time role operates Monday through Friday, 8:00 AM to 4:30 PM, with no telework.

Qualifications

• One year as Clerical Assistant 2 or equivalent clerical experience.
• Ability to perform essential job functions.

Responsibilities

• Respond to inquiries using available resources to resolve questions on motor vehicle titling and registration
• Assist in creating and updating policy modules, forms, fact sheets, and publications
• Track costs and financial information related to Bureau forms and materials
• Examine records and documentation to determine accuracy of title, registration, and placard information
• Compile monthly reports with data, graphics, and written summaries for management
• Help support the development and delivery of training materials for agent services

Skills

Customer Service

Communication

Record Keeping

Job description

NOTE: This posting will close on September 27, 2026 or after a total of 50 applications are received, whichever occurs first.

As a Clerical Assistant 3 with the Department of Transportation, you will play a key role in creating and updating materials used by customers and partner organizations. This position allows you to work with staff across the Bureau and support efforts that improve public understanding of important programs. Your contributions will help maintain clear, accurate, and accessible information for many audiences. The Department of Transportation invites you to bring your communication skills to this important support role.

DESCRIPTION OF WORK

This position supports Bureau communication efforts by developing materials, assisting with research, and coordinating updates to forms and publications. As a Clerical Assistant 3, you will perform the following duties:

• Customer Support: Respond to inquiries using available resources to resolve questions on motor vehicle titling and registration
• Material Development: Assist in creating and updating policy modules, forms, fact sheets, and publications
• Record Maintenance: Track costs and financial information related to Bureau forms and materials
• Research Review: Examine records and documentation to determine accuracy of title, registration, and placard information
• Report Preparation: Compile monthly reports with data, graphics, and written summaries for management
• Training Assistance: Help support the development and delivery of training materials for agent services

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.