Clerical Assistant 3

Commonwealth Of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 40,685 - 60,714; Full time

Job summary

The Commonwealth Of Pennsylvania is looking for a Clerical Assistant 3 to join the Department of Human Services. This role is vital in supporting the ChildLine Appeals Unit by processing appeals and maintaining accurate records. You will utilize your organizational and communication skills to ensure timely and correct handling of appeals.

The position involves a full-time schedule with the potential for part-time telework after training. Interested candidates should apply by June 9, 2026.

Qualifications

• One year as a Clerical Assistant 2 or equivalent experience.
• Must be able to meet PA residency requirements.
• Capable of performing essential job functions.

Responsibilities

• Examine appeal requests for eligibility and type.
• Track progress of appeals and maintain records.
• Proofread correspondence and reports for accuracy.

Skills

Organizational skills

Communication skills

Attention to detail

Job description

Salary: $40,685.00 - $60,714.00 Annually

Location: Dauphin County, PA

Job Type: Civil Service Permanent Full-Time

Job Number: CS-2026-50405-00103

Department: Department of Human Services

Division: HS Div Op

Opening Date: 05/26/2026

Closing Date: 6/9/2026 11:59 PM Eastern

Job Code: 00103

Position Number: 50491680

Union: AFSCME

Bargaining Unit: A1

Pay Group: ST04

Bureau / Division Code: 00211622

Bureau / Division: Division of Operations

Worksite Address: 2525 North 7th Street, Harrisburg, Pennsylvania 17110

Contact Name: Heather Laurent

Contact Phone: [phone]

Contact Email: [e-mail]

THE POSITION

Join the Department of Human Services as a Clerical Assistant 3 and support a diverse network that helps support and strengthen children and families. This role allows you to use strong organizational and communication skills in a meaningful way. You will play a key part in processing appeals and maintaining accurate records. Become part of a team that values careful review, dependable service, and provides safe, nurturing, and healthy environments for children.

DESCRIPTION OF WORK

This position supports the ChildLine Appeals Unit by reviewing appeal requests, monitoring appeal steps, and maintaining accurate records. As a Clerical Assistant 3, you will perform the following duties:

• Appeal Review: Examine appeal requests to determine eligibility, timeliness, and type of appeal.
• Regulatory Expertise: Hold a strong working understanding of the Child Protective Services Law (CPSL) and the Child Protective Services Regulations.
• Information Handling: Release information according to law and protect all confidential material.
• Case Monitoring: Track appeal progress and update requests with new information.
• Deadline Management: Identify and process files that have reached statutory deadlines.
• Document Preparation: Compose and proofread letters and reports to ensure accuracy and completeness.
• Office Support: Operate office equipment and assist with data entry, filing, and scanning when needed.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 4:30 PM, Monday – Friday, with a 30‑minute lunch.
• Telework: You may have the opportunity to work from home (telework) part‑time, up to three days per week after an in‑office training period. To telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) or one year of moderately complex clerical experience or an equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information; otherwise:
• Your score may be lower than deserved.
• You may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.