Driver License Examiner Assistant - Reading

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 36,000 - 56,000; Full time

Job summary

Commonwealth of Pennsylvania’s Reading licensing center seeks a Driver License Examiner Assistant to support safe and accurate driver licensing. You will greet applicants, review documents, administer knowledge tests, and record results in licensing software while guiding customers through options and REAL ID rules.

The role emphasizes fraud prevention, accuracy, and strong customer service with a schedule from 8:15 AM to 4:45 PM, Tue-Sat, and no telework.

Qualifications

• One year experience obtaining, evaluating, and providing information to the public.
• Ability to meet PA residency requirements and perform essential job functions.
• Experience in a customer-facing role and handling sensitive documents.

Responsibilities

• Greet applicants and guide them through forms, requirements, and services.
• Examine identity materials to confirm authenticity and prevent fraud.
• Administer knowledge tests and conduct vision screenings.
• Record test results and application details in licensing software.
• Explain licensing options, REAL ID rules, CDL requirements, and other service details.
• Maintain a clean, organized workstation and follow customer service policies.

Skills

Customer service

Data entry

Attention to detail

Public information provision

Job description

NOTE: This posting will close on NOVEMBER 4, 2026 or after 25 applications are received, whichever occurs first.

Do you thrive in a fast-paced customer driven environment and possess exceptional attention to detail? If so, the Pennsylvania Department of Transportation (PennDOT) may have the position you have been waiting for! We are eager to welcome a highly organized and team oriented Driver License Examiner Assistant to join our Reading licensing center. Do not miss this opportunity to make a difference by promoting highway safety and combating fraud through your diligent work efforts. We look forward to working with you!

This role supports safe and accurate driver licensing by assisting customers, reviewing documents, and providing essential services at a Driver License Center. Through your work, you will help protect against fraud and ensure that applicants receive correct information and guidance. As a Driver License Examiner Assistant, you will perform the following duties:

• Customer Support: Greet applicants and guide them through forms, requirements, and available services
• Document Review: Examine identity materials to confirm authenticity and prevent fraud
• Testing Assistance: Administer knowledge tests and conduct vision screenings for applicants
• Data Entry: Record test results and application details accurately in licensing software
• Information Guidance: Explain licensing options, REAL ID rules, CDL requirements, and other service details
• Work Area Upkeep: Maintain a clean, organized workstation and follow all customer service policies

Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel to other driver license centers may be required as necessary.
• Telework: You will not have the option to telework in this position
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.