Cleared Service Desk Technician - Onsite in DC

RightDirection Technology Solutions; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

RightDirection Technology Solutions LLC in Washington, DC, is seeking a cleared Service Desk Technician to support Treasury users during expanded hours. The role is fully onsite, Monday–Friday, 12:00pm–8:00pm, and requires U.S. citizenship and an active security clearance.

You will handle Tier I/II IT support, ticket management, onboarding/offboarding, and ensure compliance with Treasury security policies in a fast-paced government environment.

Qualifications

• U.S. citizenship required.
• Active security clearance required.
• 2+ years of IT support experience.
• College degree in Information Technology or relevant field; equivalent work experience may be considered.
• Proficient with Windows 10/11, Office 365, basic networking.
• Experience with ITSM tools (e.g., ServiceNow).
• CompTIA Security+ preferred.

Responsibilities

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and ITSM system.
• Log, track, resolve or escalate tickets.
• Assist in onboarding/offboarding including provisioning, equipment setups, and moves.
• Adhere to Treasury security policies for classified environments.

Job description

RightDirection Technology Solutions LLC in Washington, DC, is seeking a cleared Service Desk Technician to support Treasury users during expanded hours. The role is fully onsite, Monday–Friday, 12:00pm–8:00pm, and requires U.S. citizenship and an active security clearance.

You will handle Tier I/II IT support, ticket management, onboarding/offboarding, and ensure compliance with Treasury security policies in a fast-paced government environment.