Senior Service Desk Support – TS/SCI Eligible (Onsite DC)
Amentum
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Benefits offered by this job
Job summary
Amentum seeks a Service Desk Support specialist with active Top-Secret clearance to join our Washington, DC team. You will support end users, troubleshoot hardware/software, and coordinate help desk activities in a fast-paced, security-conscious environment.
The role emphasizes strong customer service, analytical problem-solving, and ability to work within a team on major technology assignments. Onsite schedule is typical Monday–Friday, with 80-hour biweekly flexibility.
Qualifications
- 7 years of experience with tracking issues and customer interactions
- Understanding of computer hardware, software, and operating systems
- Proficiency using remote support tools for troubleshooting
- Ability to communicate technical information to technical and non‑technical users
- Strong customer service orientation and professionalism
- Strong analytical and problem‑solving skills
- Ability to manage multiple tasks and priorities
- Experience as an individual consultant or team lead
Responsibilities
- Provide end-user support for a variety of issues
- Identify, research, and resolve technical problems
- Respond to calls, emails, and requests for support
- Document, track, monitor, and resolve issues
- Serve as first contact for hardware/software troubleshooting
Skills
Education
Tools
Job description
Amentum seeks a Service Desk Support specialist with active Top-Secret clearance to join our Washington, DC team. You will support end users, troubleshoot hardware/software, and coordinate help desk activities in a fast-paced, security-conscious environment.
The role emphasizes strong customer service, analytical problem-solving, and ability to work within a team on major technology assignments. Onsite schedule is typical Monday–Friday, with 80-hour biweekly flexibility.
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