Service Desk Technician - Cleared

RightDirection Technology Solutions, LLC.; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

RightDirection Technology Solutions, LLC. seeks a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This full-time onsite role provides front-line IT support for mission-critical program users during the 12:00pm–8:00pm shift.

Responsibilities include Tier I/II support for workstations, printers, VOIP phones, and peripherals, ticket logging, onboarding/offboarding, and adherence to Treasury security policies. U.S. citizenship and active clearance required.

Qualifications

• Must be a U.S. Citizen.
• Active Security Clearance required.
• 2+ years of IT support experience.
• College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Responsibilities

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and/or the ITSM system.
• Log, track, resolve or escalated tickets.
• Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
• Comply with all Treasury security policies for classified environments.

Skills

Customer service

Windows 10/11

Basic networking

ITSM tickets

Education

Bachelor's degree in Information Technology or relevant field

Tools

ServiceNow

Job description

Description

RDTS is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury's mission-critical program users during expanded workday hours. IT is full-time, Monday-Friday 12:00pm-8:00pm, fully onsite in downtown DC, and available upon a favorable federal background check.

Key Responsibilities:

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and/or the ITSM system.
• Log, track, resolve or escalated tickets.
• Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
• Comply with all Treasury security policies for classified environments.

Requirements

• Must be a U.S. Citizen
• Must possess an active Security Clearance
• 2+ years’ IT support experience
• College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of Windows 10/11, Office 365, and basic networking.
• Strong customer service acumen.
• Proficient in ITSM tools (e.g., ServiceNow).
• Ability to escalated and follow standard operating procedures.
• CompTIA Security+ preferred

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.