Service Desk Technician - Cleared

RightDirection Technology Solutions; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

RightDirection Technology Solutions LLC in Washington, DC, is seeking a cleared Service Desk Technician to support Treasury users during expanded hours. The role is fully onsite, Monday–Friday, 12:00pm–8:00pm, and requires U.S. citizenship and an active security clearance.

You will handle Tier I/II IT support, ticket management, onboarding/offboarding, and ensure compliance with Treasury security policies in a fast-paced government environment.

Qualifications

• U.S. citizenship required.
• Active security clearance required.
• 2+ years of IT support experience.
• College degree in Information Technology or relevant field; equivalent work experience may be considered.
• Proficient with Windows 10/11, Office 365, basic networking.
• Experience with ITSM tools (e.g., ServiceNow).
• CompTIA Security+ preferred.

Responsibilities

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and ITSM system.
• Log, track, resolve or escalate tickets.
• Assist in onboarding/offboarding including provisioning, equipment setups, and moves.
• Adhere to Treasury security policies for classified environments.

Job description

Service Desk Technician - Cleared

RightDirection Technology Solutions LLC Washington, District of Columbia, United States

About this position

RightDirection Technology Solutions LLC Description: RDTS is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury's mission‑critical program users during expanded workday hours. IT is full‑time, Monday‑Friday 12:00pm‑8:00pm, fully onsite in downtown DC, and available upon a favorable federal background check.

Key Responsibilities

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and/or the ITSM system.
• Log, track, resolve or elevate tickets.
• Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
• Comply with all Treasury security policies for classified environments.

Requirements

• Must be a U.S. Citizen
• Must possess an active Security Clearance
• 2+ years’ IT support experience
• College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of Windows 10/11, Office 365, and basic networking.
• Strong customer service acumen.
• Proficient in ITSM tools (e.g., ServiceNow).
• Ability to elevate and follow standard operating procedures.
• CompTIA Security+ preferred

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.