Clean Energy Production Support Manager

Con Edison; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Con Edison seeks a Production Support Manager to ensure operational stability of our core enterprise platforms supporting the Clean Energy organization. You will lead Tier 1 and Tier 2 specialists delivering in-depth technical assistance, addressing complex bugs, and ensuring deployment consistency and rapid incident resolution within SLAs.

You will oversee the Salesforce platform, SQL-based tools, and data reporting capabilities across the CES-wide portfolio, acting as a liaison between

Responsibilities

• Oversee production support for core enterprise platforms and ensure operational stability across the CES-wide portfolio.
• Lead a multi-tier support team (Tier 1 and Tier 2) delivering in-depth technical assistance, addressing complex bugs, and ensuring deployment consistency within SLAs.
• Drive incident resolution efficiency and perform root cause analysis to implement permanent improvements.

Job description

Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers. This is a great role to demonstrate your ability to drive results, demonstrate application of cross-disciplinary skills to the clean energy space and gain firsthand experience with the clean energy transition.

As the Production Support Manager, you will be responsible for the operational stability and performance of our core enterprise platforms supporting Con Edisons Clean Energy organizations. In this role, you will lead a multi-tiered support team of Tier 1 and Tier 2 specialists dedicated to providing in-depth technical assistance, addressing complex bugs, resolving infrastructure problems, and developing new platform solutions. Your team will focus on deployment consistency and swift incident resolution within defined SLAs.

You will oversee the reliability and usability of critical business applications across the CES-wide portfolio, with a specific focus on the Salesforce platform, SQL-developed tools, and associated data reporting capabilities. Serving as a key liaison between business users and technical teams, you will directly manage a team of developers and DBAs. Your primary focus will be on maintaining consistent platform performance, overseeing incident and data refresh management, performing root cause analysis (RCA) to drive permanent corrections, and implementing proactive system enhancements.