Clean Energy Platform Production Lead

Con Edison; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Con Edison seeks a Production Support Manager to ensure operational stability of our core enterprise platforms supporting the Clean Energy organization. You will lead Tier 1 and Tier 2 specialists delivering in-depth technical assistance, addressing complex bugs, and ensuring deployment consistency and rapid incident resolution within SLAs.

You will oversee the Salesforce platform, SQL-based tools, and data reporting capabilities across the CES-wide portfolio, acting as a liaison between

Responsibilities

• Oversee production support for core enterprise platforms and ensure operational stability across the CES-wide portfolio.
• Lead a multi-tier support team (Tier 1 and Tier 2) delivering in-depth technical assistance, addressing complex bugs, and ensuring deployment consistency within SLAs.
• Drive incident resolution efficiency and perform root cause analysis to implement permanent improvements.

Job description

Con Edison seeks a Production Support Manager to ensure operational stability of our core enterprise platforms supporting the Clean Energy organization. You will lead Tier 1 and Tier 2 specialists delivering in-depth technical assistance, addressing complex bugs, and ensuring deployment consistency and rapid incident resolution within SLAs.

You will oversee the Salesforce platform, SQL-based tools, and data reporting capabilities across the CES-wide portfolio, acting as a liaison between