Clean Energy Production Support Manager

Consolidated Edison, Inc.; New York, Northern (NY, KY); Ibrido; USD 115.000 - 140.000; Tempo pieno

Descrizione del lavoro

Con Edison is seeking a Production Support Manager to ensure the operational stability of core enterprise platforms supporting its Clean Energy organizations. You will lead Tier 1 and Tier 2 specialists, manage developers and DBAs, and drive rapid incident resolution within SLAs while delivering proactive platform enhancements.

You will focus on Salesforce-based solutions, SQL‑developed tools, and robust data reporting capabilities.

Competenze

• Experience leading a multi-tier support team.
• Experience ensuring stability of enterprise platforms.
• Experience with incident resolution within defined SLAs.
• Ability to coordinate between business users and technical teams.
• Experience with Salesforce platform and SQL-based tools.

Mansioni

• Oversee reliability and usability of critical business applications across the CES portfolio.
• Focus on Salesforce, SQL tools, and data reporting capabilities.
• Directly manage a team of developers and DBAs.
• Perform root cause analysis (RCA) to drive permanent corrections.
• Implement proactive system enhancements to improve performance.

Conoscenze

Operational stability

Team leadership

Incident management

Root cause analysis

Cross-functional collaboration

Strumenti

Salesforce

SQL

Data reporting

Descrizione del lavoro

Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers. This is a great role to demonstrate your ability to drive results, demonstrate application of cross-disciplinary skills to the clean energy space and gain firsthand experience with the clean energy transition.

As the Production Support Manager, you will be responsible for the operational stability and performance of our core enterprise platforms supporting Con Edisons Clean Energy organizations. In this role, you will lead a multi-tiered support team of Tier 1 and Tier 2 specialists dedicated to providing in-depth technical assistance, addressing complex bugs, resolving infrastructure problems, and developing new platform solutions. Your team will focus on deployment consistency and swift incident resolution within defined SLAs.

You will oversee the reliability and usability of critical business applications across the CES-wide portfolio, with a specific focus on the Salesforce platform, SQL-developed tools, and associated data reporting capabilities. Serving as a key liaison between business users and technical teams, you will directly manage a team of developers and DBAs. Your primary focus will be on maintaining consistent platform performance, overseeing incident and data refresh management, performing root cause analysis (RCA) to drive permanent corrections, and implementing proactive system enhancements.