Clean Energy Platform Reliability Lead

Con Edison Co.; New York, Northern (NY, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Con Edison Co. in New York City is seeking a Production Support Manager to ensure operational stability of core enterprise platforms for the Clean Energy organization.

You will lead Tier 1 and 2 specialists, manage incidents, and drive platform improvements across Salesforce, SQL tools, and reporting capabilities. The role requires coordinating with business users and technical teams, overseeing data refreshes and RCA-driven fixes, and delivering reliable system performance under defined SLAs in

Responsibilities

• Lead a multi-tiered support team of Tier 1 and Tier 2 specialists providing in-depth technical assistance and rapid incident resolution.
• Oversee reliability and usability of core enterprise applications across the CES-wide portfolio with a focus on Salesforce, SQL tools, and data reporting capabilities.
• Act as a liaison between business users and technical teams, managing developers and DBAs to ensure platform performance.
• Perform root cause analysis (RCA) to drive permanent corrections and implement proactive system enhancements.

Job description

Con Edison Co. in New York City is seeking a Production Support Manager to ensure operational stability of core enterprise platforms for the Clean Energy organization.

You will lead Tier 1 and 2 specialists, manage incidents, and drive platform improvements across Salesforce, SQL tools, and reporting capabilities. The role requires coordinating with business users and technical teams, overseeing data refreshes and RCA-driven fixes, and delivering reliable system performance under defined SLAs in