Clean Energy Production Support Manager

Con Edison Co.; New York, Northern (NY, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Con Edison Co. in New York City is seeking a Production Support Manager to ensure operational stability of core enterprise platforms for the Clean Energy organization.

You will lead Tier 1 and 2 specialists, manage incidents, and drive platform improvements across Salesforce, SQL tools, and reporting capabilities. The role requires coordinating with business users and technical teams, overseeing data refreshes and RCA-driven fixes, and delivering reliable system performance under defined SLAs in

Responsibilities

• Lead a multi-tiered support team of Tier 1 and Tier 2 specialists providing in-depth technical assistance and rapid incident resolution.
• Oversee reliability and usability of core enterprise applications across the CES-wide portfolio with a focus on Salesforce, SQL tools, and data reporting capabilities.
• Act as a liaison between business users and technical teams, managing developers and DBAs to ensure platform performance.
• Perform root cause analysis (RCA) to drive permanent corrections and implement proactive system enhancements.

Job description

Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers. This is a great role to demonstrate your ability to drive results, demonstrate application of cross-disciplinary skills to the clean energy space and gain firsthand experience with the clean energy transition.

As the Production Support Manager, you will be responsible for the operational stability and performance of our core enterprise platforms supporting Con Edisons Clean Energy organizations. In this role, you will lead a multi-tiered support team of Tier 1 and Tier 2 specialists dedicated to providing in-depth technical assistance, addressing complex bugs, resolving infrastructure problems, and developing new platform solutions. Your team will focus on deployment consistency and swift incident resolution within defined SLAs.

You will oversee the reliability and usability of critical business applications across the CES-wide portfolio, with a specific focus on the Salesforce platform, SQL-developed tools, and associated data reporting capabilities. Serving as a key liaison between business users and technical teams, you will directly manage a team of developers and DBAs. Your primary focus will be on maintaining consistent platform performance, overseeing incident and data refresh management, performing root cause analysis (RCA) to drive permanent corrections, and implementing proactive system enhancements.