Classroom Tech Support & Help Desk Coordinator

University of Minnesota; Morris (MN); Vor Ort; USD 53.000 - 57.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Paid holidays

Generous time off

Continuous learning opportunities

Low-cost medical, dental, and pharmacy

Healthcare and dependent care FSAs

University HSA contributions

Disability and employer-paid life

Employee wellbeing program

Retirement plans with employer contrib

Public Service Loan Forgiveness (PSLF)

Financial counseling

Employee Assistance Program

Zusammenfassung

The University of Minnesota Morris (UMN Morris) is seeking a Help Desk Coordinator to provide campus technology service for classroom and desktop support, supporting faculty, staff, and students. You will administer, maintain, and troubleshoot applications, devices, and systems, while collaborating with IT staff to restore services and deploy new technology.

The role emphasizes user and device support, classroom technology, and coordination of student employees, with a 100% appointment in a

Qualifikationen

• BA/BS degree or four years of related education and experience.
• Demonstrated customer service experience.
• Ability to work effectively in a team environment.
• Experience with Google or Microsoft Office software suites.
• Effective oral, written, and interpersonal communication skills.

Aufgaben

• Provide campus technology and classroom support.
• Serve as Help Desk Coordinator and Service Desk escalation point.
• Assist with maintaining classroom audio-visual systems and instructional tech inventory.
• Coordinate and train Service Desk student employees.

Kenntnisse

Customer service

Teamwork

Google Workspace

MS Office

Communication

Ausbildung

BA/BS degree in related field

Jobbeschreibung

The University of Minnesota Morris (UMN Morris) is seeking a Help Desk Coordinator to provide campus technology service for classroom and desktop support, supporting faculty, staff, and students. You will administer, maintain, and troubleshoot applications, devices, and systems, while collaborating with IT staff to restore services and deploy new technology.

The role emphasizes user and device support, classroom technology, and coordination of student employees, with a 100% appointment in a