Classroom IT & Desktop Support Technician

Englewood Cliffs Public Schools; Englewood Cliffs (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Englewood Cliffs Public Schools is seeking a Desktop Support Technician to provide first-level support to staff, faculty and students, ensuring smooth classroom and district technology. Strong troubleshooting, clear communication and a passion for supporting education are essential.

You will install, configure, maintain hardware and software, manage inventories, and assist with district-wide technology initiatives. Twelve-month, full-time position with starting salary of $50,000+.

Qualifications

• Associate degree or equivalent program in computer technology.
• Knowledge of Microsoft Windows, Apple OS X , and Apple iOS operating systems.
• Experience and knowledge in computer troubleshooting.
• Ability to communicate technical and non-technical information verbally and in writing.
• Effectively work with staff, faculty, and students.
• Ability to think critically, set goals, and work independently or with a team.

Responsibilities

• Hardware & Software Management: Install, configure, upgrade, and maintain district computer hardware, peripherals, software, and smartboards.
• Diagnostics & Repair: Troubleshoot and resolve hardware and software issues efficiently to minimize downtime in classrooms and offices.
• Help desk Ticket Resolution: Prioritize and resolve assigned calls and tickets.
• Assist & Inventory Tracking: Maintain inventory. Systematically and physically.
• District Vision Alignment: Perform other relevant duties as needed to support the educational vision and operational goals of the Englewood Cliffs School District.
• You will directly manage and support a diverse array of platforms and applications, including but not limited to: Operating Systems: Windows, Apple macOS, and iOS (iPads). Jamf Pro/Jamf School, Google Admin Console. Productivity Suites: Microsoft Office and Google Workspace for Education. Admin Software: Genesis (SIS) and ClassLink (SSO).

Skills

Troubleshooting

Communication

Teamwork

Critical thinking

Windows knowledge

macOS knowledge

iOS knowledge

Education

Associate degree in computer technology

Tools

Jamf Pro/Jamf School

Google Admin Console

Microsoft Office

Google Workspace for Education

Genesis (SIS)

ClassLink (SSO)

Job description

Englewood Cliffs Public Schools is seeking a Desktop Support Technician to provide first-level support to staff, faculty and students, ensuring smooth classroom and district technology. Strong troubleshooting, clear communication and a passion for supporting education are essential.

You will install, configure, maintain hardware and software, manage inventories, and assist with district-wide technology initiatives. Twelve-month, full-time position with starting salary of $50,000+.