Desktop Support Supervisor

JFR Staffing; Union City (NJ); On-site; USD 75,000 - 110,000; Full time

Job summary

JFR Staffing is seeking an experienced Desktop Support Supervisor in Union City, NJ to lead and mentor a team delivering high-quality IT support in an educational setting. The role requires hands-on leadership, strong communication, and bilingual capabilities in English and Spanish.

You will guide ticket resolution, deploy and support Windows/Microsoft 365, Active Directory, and classroom technology, while ensuring excellent customer service for faculty and staff.

Qualifications

• 5+ years of Desktop Support experience.
• 2+ years in IT team leadership or supervision.
• Fluent in English and Spanish (required).
• Experience in a K-12 school, school district, college, or educational environment is highly preferred.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and desktop hardware.
• Experience with ticketing systems and IT asset management.
• Excellent communication, leadership, and organizational skills.
• Strong customer service mindset with the ability to support both technical and non-technical users.

Responsibilities

• Supervise and mentor a team of Desktop Support Technicians.
• Assign, prioritize, and monitor daily support requests to ensure timely resolution.
• Provide hands-on desktop, laptop, printer, and peripheral support when needed.
• Troubleshoot hardware, software, networking, and end-user issues.
• Support Windows operating systems, Microsoft 365, Active Directory, and common business applications.
• Manage user accounts, permissions, and workstation deployments.
• Coordinate equipment installations, upgrades, and replacements.
• Ensure IT support tickets are resolved within established service levels.
• Maintain accurate documentation of support activities and IT assets.
• Partner with school administrators, faculty, and staff to deliver outstanding customer service.
• Assist with IT projects, technology rollouts, and classroom technology support.

Skills

Desktop Support

Leadership

Bilingual English/Spanish

Customer service

IT support

Tools

Windows 10/11

Microsoft 365

Active Directory

Printers & peripherals

Networking basics

Ticketing systems

IT asset management

Job description

Desktop Support Supervisor

Location: Union City, NJ (On-Site)

About the Opportunity

Our client is seeking an experienced Desktop Support Supervisor to lead the day-to-day operations of its IT support team. This is a hands‑on leadership role responsible for ensuring exceptional technical support while mentoring a team of desktop support professionals in a fast-paced educational environment.

The ideal candidate is a strong technical leader with excellent communication skills who is fluent in both English and Spanish and has experience supporting users in a school or educational setting.

Responsibilities

• Supervise and mentor a team of Desktop Support Technicians
• Assign, prioritize, and monitor daily support requests to ensure timely resolution
• Provide hands‑on desktop, laptop, printer, and peripheral support when needed
• Troubleshoot hardware, software, networking, and end‑user issues
• Support Windows operating systems, Microsoft 365, Active Directory, and common business applications
• Manage user accounts, permissions, and workstation deployments
• Coordinate equipment installations, upgrades, and replacements
• Ensure IT support tickets are resolved within established service levels
• Maintain accurate documentation of support activities and IT assets
• Partner with school administrators, faculty, and staff to deliver outstanding customer service
• Assist with IT projects, technology rollouts, and classroom technology support

Qualifications

• 5+ years of Desktop Support experience
• 2+ years of experience leading or supervising an IT support team
• Fluent in both English and Spanish (required)
• Previous experience working in a K-12 school, school district, college, or educational environment is highly preferred
• Strong knowledge of:
• Windows 10/11
• Microsoft 365
• Active Directory
• Desktop and laptop hardware
• Printers and peripherals
• Basic networking concepts
• Experience with ticketing systems and IT asset management
• Excellent communication, leadership, and organizational skills
• Strong customer service mindset with the ability to support both technical and non‑technical users

Preferred Qualifications

• Experience supporting classroom technology
• Experience with Google Workspace for Education
• Knowledge of audiovisual classroom equipment
• CompTIA A+, Network+, or Microsoft certifications are a plus

Why Join?

• Opportunity to lead an IT support team
• Collaborative and mission‑driven environment
• Stable organization with long‑term career growth
• Competitive salary and comprehensive benefits

If you're a bilingual IT professional who enjoys leading people, solving technical challenges, and supporting an educational environment, we'd love to hear from you.any cha