Automotive Claims Team Leader: Coaching, Quality & Growth

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Paid time off

Parental leave

Wellness program

Employee discounts

Job summary

AAA Auto Club Enterprises in Costa Mesa, CA is seeking a Senior Claims Manager to lead the day-to-day activities of the claims unit, coordinate and direct claims activities, and ensure compliance with regulatory and customer service best practices.

The role emphasizes leadership, coaching, and performance management to support organizational goals and to deliver legendary service to members. Occasional travel to off-site meetings is possible.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• 4-6 years Automotive Claims handling required.
• 1-3 years Supervisory preferred.
• Strong organizational, planning and delegation skills.
• Oral and written communication skills required.
• Interpersonal skills essential.

Responsibilities

• Review claim files for quality and monitor performance.
• Coach and counsel employees on performance.
• Resolve customer service issues and monitor satisfaction.
• Lead recruitment and staff development for succession planning.
• Lead meetings to communicate goals and reinforce performance expectations.
• Maintain knowledge of industry developments and best practices.
• Participate in committees and projects supporting organizational goals.

Skills

Leadership

Coaching

Communication

Regulatory knowledge

Education

Bachelor's degree or equivalent

Chartered Property Casualty Underwriter (CPCU) Preferred

Job description

AAA Auto Club Enterprises in Costa Mesa, CA is seeking a Senior Claims Manager to lead the day-to-day activities of the claims unit, coordinate and direct claims activities, and ensure compliance with regulatory and customer service best practices.

The role emphasizes leadership, coaching, and performance management to support organizational goals and to deliver legendary service to members. Occasional travel to off-site meetings is possible.