Claims Team Manager - Auto ER

MS ACSC Management Services Inc; Greensburg (IN); On-site; USD 84,000 - 112,000; Full time

Benefits offered by this job

Health coverage

401K matching

Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Greensburg, IN seeks a Claims Team Manager - Auto ER to coordinate, direct and oversee claims activities of a team. This management role emphasizes leadership, coaching, and ensuring regulatory and customer service best practices.

The role involves reviewing files for quality, tracking performance metrics, coaching staff, resolving customer issues, and driving staff development and succession. Competitive pay and comprehensive benefits are offered.

Qualifications

• Bachelors Equivalent combination of education and experience.
• 4-6 years Automotive Claims handling preferred.
• 1-3 years Supervisory experience required.
• Advanced organizational, planning and delegation skills.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Valid Driver's License, acceptable DMV record and minimum liability insurance.

Responsibilities

• Review claim files regularly for quality and monitor performance metrics.
• Coach employees and counsel on performance.
• Resolve customer service issues through effective communication.
• Lead staff development and succession planning.
• Identify and implement training needs and monitor results.
• Lead meetings to align goals with management and reinforce performance expectations.

Skills

Leadership

Coaching

Communication

Team management

Customer service

Change leadership

Education

Bachelor's Equivalent

Job description

Claims Team Manager - Auto ER

Job Summary: This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Job Duties

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization’s goals and objectives.

Qualifications

• Bachelors Equivalent combination of education and experience
• Preferred 4-6 years Automotive Claims handling
• Required 1-3 years Supervisory
• Preferred Advanced organizational, planning and delegation skills critical.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required Chartered Property Casualty Underwriter - Insurance Institute of America Preferred Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is: $83,900.00 - $111,500.00.

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.