Claims Team Leader - Empathy-Driven, Flexible Hybrid

BNB Chain; Australia Landing (MS); Hybrid; USD 83,000 - 125,000; Full time

Benefits offered by this job

Hybrid work

Job summary

TAL is redefining the claims experience to deliver greater care, confidence and support when customers need it most. As a Team Manager, you’ll lead a high-performing claims team that provides fair, timely outcomes with empathy and accountability.

You’ll foster excellence, drive continuous improvement, and ensure regulatory adherence while developing your people and partnering with stakeholders to deliver trusted outcomes for customers, partners and communities.

Responsibilities

• Lead claims portfolio performance to deliver fair, timely and customer-focused outcomes.
• Develop and empower team members to build capability, engagement and high performance.
• Resolve complex claims and escalations with sound judgement, empathy and accountability.
• Drive service excellence by improving customer experiences and strengthening trust.
• Champion risk and compliance standards to ensure quality, consistency and regulatory adherence.
• Optimise operational performance through effective resource management, coaching and continuous improvement.
• Experience leading claims or insurance teams, with a track record of delivering strong customer and business outcomes.
• Strong knowledge of life insurance or broader insurance claims, enabling confident and informed decision‑making.
• Proven ability to lead day‑to‑day operations, balancing performance, service quality and team priorities.
• Excellent communication skills, with the ability to engage, influence and build trusted relationships across stakeholders.
• Sound understanding of claims management practices, ensuring fair, consistent and customer-focused outcomes.
• Knowledge of regulatory and industry requirements, supporting high-quality, compliant claims handling and service delivery.

Job description

TAL is redefining the claims experience to deliver greater care, confidence and support when customers need it most. As a Team Manager, you’ll lead a high-performing claims team that provides fair, timely outcomes with empathy and accountability.

You’ll foster excellence, drive continuous improvement, and ensure regulatory adherence while developing your people and partnering with stakeholders to deliver trusted outcomes for customers, partners and communities.