Claims Team Lead & Training Oversight

CRC Group; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Paid time off / Holidays

New parent leave

Job summary

CRC Group is seeking a dedicated Claims Manager to lead a team of Claims Examiners in Fort Worth, TX. You will oversee complex claims handling, ensure regulatory compliance, and drive timely, well-documented resolutions. The role requires eight years of related experience with 1–3 years in management, an associate degree or equivalent, and an Adjuster License.

Fluency in English is required, with Spanish preferred. This is a regular, full-time position in first shift.

Qualifications

• Eight years related experience, 1-3 of which to include management experience in property claims.
• Associate’s degree (A.A. or A.S.) or equivalent from a two-year college, business school, or technical school.
• Adjusters License for states in which the Company conducts business.

Responsibilities

• Effectively manage assigned team of Claims Examiners and performance of same.
• Review all new losses assigned to Claims Examiner team. Provide effective technical direction and ongoing guidance, ensuring timely and accurate documentation of claims activities.
• Ensure all actions taken are consistent with Company guidelines, insurance industry regulations, and best practices.
• Extend settlement authority on claims exceeding an Examiner’s authority.
• Assist with hiring, training, coaching, and mentoring Claims Department personnel.
• Assist in the development and execution of the Wellington Claims Trainee program. Participate as an instructor and monitor quality of same.
• Participate in the audit process by reviewing performance on individual claim files against Company standards, arriving at a reasonable, accurate, and clearly documented conclusion.
• Interface with other units within the Company to analyze and improve program performance.

Skills

Team management

Claims examination oversight

Regulatory compliance

Process improvement

Mentoring and training

Education

Associate’s degree (A.A. or A.S.) or equivalent

Bachelor’s degree (B.A. or B.S.)

Job description

CRC Group is seeking a dedicated Claims Manager to lead a team of Claims Examiners in Fort Worth, TX. You will oversee complex claims handling, ensure regulatory compliance, and drive timely, well-documented resolutions. The role requires eight years of related experience with 1–3 years in management, an associate degree or equivalent, and an Adjuster License.

Fluency in English is required, with Spanish preferred. This is a regular, full-time position in first shift.