Claims Team Lead — Process & Quality Coach

CRC Group; Flower Mound, Northern (TX, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

CRC Group is seeking a Claims Supervisor in Flower Mound, TX to oversee daily claims operations and drive timely, accurate processing. The role requires coaching staff, managing escalations, and ensuring regulatory compliance across the team.

You will monitor KPIs, support process improvements, and collaborate with other departments to enhance customer experience and efficiency. A Bachelor’s degree and an adjuster license are requested, with CPCU/AIC preferred.

Qualifications

• Bachelor's degree preferred in business, insurance, or related field.
• 5+ years of claims experience with at least 2 years in a lead role.
• Adjuster license required by state regulations; industry certifications preferred.

Responsibilities

• Supervise daily workflow of the claims team and meet service goals.
• Review and approve complex or high-value claims for compliance.
• Coach, train, and provide feedback to claims staff.
• Monitor KPIs and report on productivity, accuracy, and timeliness.
• Serve as escalation point for disputes and customer concerns.
• Collaborate with other departments to optimize processes.

Skills

Claims analysis

Team leadership

Customer service

Conflict resolution

Regulatory compliance

Process optimization

Data analysis

Education

Bachelor's degree in Business or Insurance

Adjuster license

AIC or CPCU certification preferred

Tools

MS Office Suite

Claims management system(s)

Job description

CRC Group is seeking a Claims Supervisor in Flower Mound, TX to oversee daily claims operations and drive timely, accurate processing. The role requires coaching staff, managing escalations, and ensuring regulatory compliance across the team.

You will monitor KPIs, support process improvements, and collaborate with other departments to enhance customer experience and efficiency. A Bachelor’s degree and an adjuster license are requested, with CPCU/AIC preferred.