Claims Team Lead — Coaching & Operations Oversight

Cor Partners, Inc.; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Eberl Claims Service is seeking a seasoned supervisor to lead Claims Administrators and File Reviewers. You will ensure accurate workloads, train new staff, and monitor vendor performance, while upholding client requirements and service standards.

You will coach team members, promote collaboration, and drive improvements in processes and customer experience across a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Proficiency in client-specific software applications and Microsoft Office.

Responsibilities

• Supervise and support day-to-day work of Claims Administrators and File Reviewers.
• Assign, monitor, and adjust workloads to meet service standards and deadlines.
• Review completed work for compliance with policies, guidelines, and client requirements.
• Act as first point of contact for team questions and escalate significant issues.
• Support onboarding and training of new team members on claims procedures and SLAs.
• Assist Team Manager with vendor communication and performance monitoring.
• Identify process improvements to enhance quality, efficiency and customer experience.
• Provide feedback on team performance, training needs, and development opportunities.

Education

Bachelor’s degree or equivalent experience

Tools

Xactimate

XactContents

Microsoft Office

Job description

Eberl Claims Service is seeking a seasoned supervisor to lead Claims Administrators and File Reviewers. You will ensure accurate workloads, train new staff, and monitor vendor performance, while upholding client requirements and service standards.

You will coach team members, promote collaboration, and drive improvements in processes and customer experience across a fast-paced environment.