Claims Team Lead: Operations Coach & Process Optimizer

Eberl Claims Service; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Eberl Claims Service is seeking a Team Lead to supervise Claims Administrators and File Reviewers, providing day-to-day guidance, workload management, and operational support to ensure timely, accurate, and compliant claims processing.

This role partners with the Team Manager to align operations with client expectations, coaching staff, onboarding new members, and driving process improvements that enhance service quality and customer experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years of claims, operations, vendor management, or quality assurance.
• Proficiency in Microsoft Office and client-specific software such as Xactimate and XactContents.
• Strong customer service, detail orientation, and coaching ability.

Responsibilities

• Supervise Claims Administrators and File Reviewers to ensure accuracy and timeliness.
• Allocate workloads and monitor performance against service levels.
• Coach and onboard new team members and provide problem-solving support.
• Maintain compliance with policies and client requirements; escalate issues as needed.

Skills

Customer service

Coaching & mentoring

Time management

Communication

Problem solving

Education

Bachelor's degree

Tools

Xactimate

XactContents

Microsoft Office

Job description

Eberl Claims Service is seeking a Team Lead to supervise Claims Administrators and File Reviewers, providing day-to-day guidance, workload management, and operational support to ensure timely, accurate, and compliant claims processing.

This role partners with the Team Manager to align operations with client expectations, coaching staff, onboarding new members, and driving process improvements that enhance service quality and customer experience.