Claims Team Lead | Coach & Process Optimizer

Cor Partners, Inc.; Dallas (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Restaurant nearby

On-site training

Job summary

Eberl Claims Service in the Dallas area is seeking a claims operations supervisor to lead the day-to-day work of Claims Administrators and File Reviewers, guiding workloads, ensuring accuracy, and meeting service standards.

You will coach team members, support onboarding, monitor vendor performance, review calls and emails, and drive process improvements to enhance quality and customer experience in a fast-paced environment.

Qualifications

• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Strong customer service focus and customer relations skills.
• Attention to detail, organizational, and time management skills.
• Ability to coach and mentor team members to improve performance.
• Technical claims expertise and proficiency in client-specific software applications.
• Proficiency in Microsoft Office and claims/operational systems like Xactimate and XactContents.

Responsibilities

• Supervise and support day-to-day work of Claims Administrators and File Reviewers.
• Assign, monitor, and adjust workloads to meet service standards and deadlines.
• Review completed work for compliance with policies, guidelines, and client requirements.
• Serve as the first point of contact for team questions and operational issues.
• Assist onboarding and training of new team members on claims procedures and SLAs.
• Support vendor communication and performance monitoring, reviewing calls and emails.
• Identify process improvements to enhance quality, efficiency, and customer experience.
• Promote a positive and collaborative team environment.
• Provide feedback to the Team Manager on performance and training needs.

Skills

Claims experience

Vendor management

Customer service

Attention to detail

Coaching & mentoring

Technical claims expertise

Microsoft Office

Xactimate

XactContents

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Xactimate

XactContents

Job description

Eberl Claims Service in the Dallas area is seeking a claims operations supervisor to lead the day-to-day work of Claims Administrators and File Reviewers, guiding workloads, ensuring accuracy, and meeting service standards.

You will coach team members, support onboarding, monitor vendor performance, review calls and emails, and drive process improvements to enhance quality and customer experience in a fast-paced environment.