Claims Team Lead - Coaching & Operations

COR Partners; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Eberl Claims Service in Dallas, TX is seeking a Claims Operations Supervisor to lead a team of Claims Administrators and File Reviewers. You will guide daily workflow, monitor performance, and ensure service standards are met while training new staff and coordinating with vendors.

The role emphasizes coaching, process improvement, and high-quality customer service, with a focus on accuracy and timely settlements across multiple states. Evening or weekend hours may be required.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Working knowledge of claim settlement practices as prescribed within the states that the team lead supervises.
• Excellent customer service focus and customer relations skills.
• Strong attention to detail, organizational, and time management skills.
• Ability to coach and mentor team members to improve performance and grow professionally.
• Demonstrated technical claims expertise, including complex claims handling procedures and proficiency in client-specific software applications.
• Effective communication and problem-solving skills.

Responsibilities

• Supervise and support the day-to-day work of Claims Administrators and File Reviewers, providing direction and guidance as needed.
• Assign, monitor, and adjust workloads to ensure work is completed accurately, on time, and in accordance with service standards.
• Review completed work to ensure compliance with company policies, quality guidelines, and client requirements.
• Serve as the first point of contact for day-to-day team questions and elevate significant concerns to the Team Manager.
• Support onboarding and training of new team members to ensure understanding of claims procedures and SLAs.
• Assist the Team Manager with vendor communication and performance monitoring, including reviewing daily calls and emails.
• Identify opportunities to improve processes, work quality, efficiency, and customer experience, and recommend solutions.
• Promote a positive and collaborative team environment.
• Provide the Team Manager with feedback on team performance, training needs, and development opportunities to support growth.

Skills

Customer service

Coaching

Communication

Problem-solving

Attention to detail

Time management

Leadership

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

Xactimate

XactContents

Microsoft Office

Job description

Eberl Claims Service in Dallas, TX is seeking a Claims Operations Supervisor to lead a team of Claims Administrators and File Reviewers. You will guide daily workflow, monitor performance, and ensure service standards are met while training new staff and coordinating with vendors.

The role emphasizes coaching, process improvement, and high-quality customer service, with a focus on accuracy and timely settlements across multiple states. Evening or weekend hours may be required.