Claims Team Lead - Mentorship & Quality Improvement

COR Partners; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Eberl Claims Service in Dallas, TX is seeking a Claims Operations Leader to supervise Claims Administrators and File Reviewers, ensuring accurate, timely work in line with client requirements. This role involves workload management, coaching, and escalation of significant issues to the Team Manager.

The ideal candidate has 2–4 years in claims/operations, strong customer service, and proficiency in software like Xactimate/ XactContents, with excellent communication and problem-solving abilities.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Working knowledge of claim settlement practices as prescribed within the states that the team lead supervises.
• Excellent customer service focus and customer relations skills.
• Strong attention to detail, organizational, and time management skills.
• Ability to coach and mentor team members to improve performance and grow professionally.
• Demonstrated technical claims expertise, including complex claims handling and training in client-specific software.
• Effective communication and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to learn claims/operational systems including Xactimate and XactContents.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service focus and customer relations skills with the understanding our customers include not only our clients but also our site managers, trainers and adjusters.

Responsibilities

• Supervise and support the day-to-day work of Claims Administrators and File Reviewers.
• Assign, monitor, and adjust workloads to meet service standards.
• Review completed work for compliance with company policies, quality guidelines, and client requirements.
• Serve as the first contact for day-to-day team questions and escalate issues to the Team Manager.
• Support onboarding and training of new team members on claims procedures and SLAs.
• Assist the Team Manager with vendor communication and performance monitoring.
• Identify opportunities to improve processes, quality, efficiency, and customer experience.
• Promote a positive and collaborative team environment.
• Provide feedback to the Team Manager on team member performance and development.

Job description

Eberl Claims Service in Dallas, TX is seeking a Claims Operations Leader to supervise Claims Administrators and File Reviewers, ensuring accurate, timely work in line with client requirements. This role involves workload management, coaching, and escalation of significant issues to the Team Manager.

The ideal candidate has 2–4 years in claims/operations, strong customer service, and proficiency in software like Xactimate/ XactContents, with excellent communication and problem-solving abilities.