Claims Team Lead: Mentor, Optimize & Deliver Quality

Eberl; Dallas (TX); Vor Ort; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

Eberl Claims Service in Dallas, TX seeks a Team Lead to supervise and support Claims Administrators and File Reviewers, guiding day-to-day work and ensuring service standards are met.

You will allocate workloads, review completed work for compliance, coach staff, and help onboard new team members. This on-site role requires strong claims knowledge and excellent communication with clients, site managers, trainers and adjusters.

Qualifikationen

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Working knowledge of claim settlement practices in the states supervised.
• Excellent customer service focus and customer relations skills.
• Ability to coach and mentor team members to improve performance.

Aufgaben

• Supervise and support day-to-day work of Claims Administrators and File Reviewers.
• Assign, monitor, and adjust workloads to meet service standards.
• Review completed work for compliance with policies and client requirements.
• Serve as the first point of contact for day-to-day team questions and issues.
• Assist onboarding and training of new team members.
• Assist Team Manager with vendor communication and performance monitoring.
• Identify opportunities to improve processes, quality, efficiency, and customer experience.
• Promote a positive and collaborative team environment.
• Provide feedback to Team Manager on performance and development.

Kenntnisse

Customer service

Coaching/mentoring

Time management

Attention to detail

Microsoft Office

Communication

Ausbildung

Bachelor’s degree or equivalent

Tools

Xactimate

XactContents

MS Office

Jobbeschreibung

Eberl Claims Service in Dallas, TX seeks a Team Lead to supervise and support Claims Administrators and File Reviewers, guiding day-to-day work and ensuring service standards are met.

You will allocate workloads, review completed work for compliance, coach staff, and help onboard new team members. This on-site role requires strong claims knowledge and excellent communication with clients, site managers, trainers and adjusters.