Claims System Liaison

001 Brown & Brown, Inc; Carmel (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Services

Paid Time Off

Holidays

Partner Discounts

Job summary

Brown & Brown, Inc in Carmel, IN seeks a Claims System Liaison to monitor and maintain claims systems functionality and support the department with administrative tasks.

The role emphasizes system enhancements, testing upgrades, data management, and effective communication with providers, teammates, and leadership to ensure accurate, timely processing and reporting.

Qualifications

• High school diploma or GED required.
• Proficient with MS Office Suite.
• Strong communication, interpersonal and organizational skills.
• Proven analytical skills.
• Ability to work in a team environment.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1-3 years of experience in a similar position.
• Valid Driver’s License.
• Preferred: Associate degree or certification in a business-related discipline.

Responsibilities

• Monitor and maintain claim systems functionality and perform administrative tasks for the Claims department.
• Review systems for enhancements to increase functionality and efficiency.
• Lead testing and coordinate claim system upgrades.
• Maintain vendor and policy databases in the claims system.
• Distribute monthly member reports and claims acknowledgments.
• Process FROI EDI errors for transmission to state.
• Handle incoming mail, indexing and distribution.
• Process new claim assignments and recovery checks.
• Field calls related to provider bills and escalate to the adjuster when needed.
• Assist with incoming phone calls and create/manage agency databases.

Skills

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Teamwork

Telephone demeanor

Confidentiality

1-3 years experience

Valid Driver’s License

Education

High school diploma or GED

Associate degree or business certification

Tools

MS Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Claims System Liaison to join our growing team in Carmel, IN! The Claim System Liaison is responsible for monitoring and maintaining claim systems functionality, as well as providing administrative and clerical services in order to ensure effective and efficient operations of the Claims department.

How You Will Contribute:

• Continually review systems for potential enhancements to increase functionality and efficiency.
• Testing lead and coordinator for all claim system upgrades.
• Maintain vendor and policy databases in claims system.
• Maintain distribution lists for monthly members reports and claims acknowledgments.
• Process FROI EDI errors for transmission to state.
• Process incoming mail, including indexing and distributing.
• Process new claim assignments.
• Process recovery/reimbursement checks.
• Field calls related to outstanding provider bills and elevate to adjuster when appropriate.
• Assist with incoming phone calls.
• Creates and maintains database and spreadsheet files for agency and member lists.
• Complete special projects as assigned by CSL Supervisor or Claims Leader.
• Other job-related projects or assignments as delegated.
• Pursues a course of personal, professional development.

Skills & Experience to be Successful:

• High school diploma or GED.
• Proficient with MS Office Suite.
• Proven communication, interpersonal and organization skills.
• Proven analytical skills.
• Ability to work in a team environment.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1 - 3 years experience in a similar position.
• Valid Driver’s License.
• Preferred: Associate degree or certification in a business-related discipline.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself". We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers. Everything we do is about the greater WE - never me.

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission - always doing