Claims System Liaison

Brown & Brown; Carmel (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown in Carmel, IN is seeking a Claims System Liaison to join our growing team. You will monitor and maintain claim systems functionality and provide administrative support to ensure efficient operations within the Claims department.

The role emphasizes testing upgrades, maintaining databases, processing FROI EDI errors, and handling claim assignments and correspondence with a focus on accuracy, confidentiality, and timely reporting.

Qualifications

• Proficient with MS Office Suite.
• Proven communication, interpersonal and organization skills.
• Proven analytical skills.
• Ability to work in a team environment.
• Exceptional telephone demeanor and confidentiality.
• 1–3 years experience in a similar position.
• Valid Driver’s License.

Responsibilities

• Continually review systems for potential enhancements to increase functionality and efficiency.
• Testing lead and coordinator for all claim system upgrades.
• Maintain vendor and policy databases in claims system.
• Maintain distribution lists for monthly members reports and claims acknowledgments.
• Process FROI EDI errors for transmission to state.
• Process incoming mail, including indexing and distributing.
• Process new claim assignments.
• Process recovery/reimbursement checks.
• Field calls related to outstanding provider bills and escalate to adjuster when appropriate.
• Assist with incoming phone calls.
• Create and maintain database and spreadsheet files for agency and member lists.
• Complete special projects as assigned by CSL Supervisor or Claims Leader.

Skills

Communication

Interpersonal skills

Organization

Analytical skills

Teamwork

Confidentiality

Education

High school diploma or GED

Associate degree or certification in business

Tools

MS Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Claims System Liaison to join our growing team in Carmel, IN!

The Claim System Liaison is responsible for monitoring and maintaining claim systems functionality, as well as providing administrative and clerical services in order to ensure effective and efficient operations of the Claims department.

How You Will Contribute:

• Continually review systems for potential enhancements to increase functionality and efficiency.
• Testing lead and coordinator for all claim system upgrades.
• Maintain vendor and policy databases in claims system.
• Maintain distribution lists for monthly members reports and claims acknowledgments.
• Process FROI EDI errors for transmission to state.
• Process incoming mail, including indexing and distributing.
• Process new claim assignments.
• Process recovery/reimbursement checks.
• Field calls related to outstanding provider bills and escape to adjuster when appropriate.
• Assist with incoming phone calls.
• Creates and maintains database and spreadsheet files for agency and member lists.
• Complete special projects as assigned by CSL Supervisor or Claims Leader.
• Other job-related projects or assignments as delegated.
• Pursues a course of personal, professional development.

Skills & Experience to be Successful:

• High school diploma or GED.
• Proficient with MS Office Suite.
• Proven communication, interpersonal and organization skills.
• Proven analytical skills.
• Ability to work in a team environment.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1 – 3 years experience in a similar position.
• Valid Driver’s License.

Preferred

• Associate degree or certification in a business-related discipline.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.