Claims System Liaison

Brown & Brown, Inc.; Carmel (IN); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, Inc. is seeking a Claims System Liaison in Carmel, IN to monitor and maintain our claim systems and provide administrative support to the claims department.

The role involves testing system upgrades, maintaining databases, processing FROI EDI errors, mail handling, and fielding provider-bill inquiries while ensuring confidentiality and compliance. A high school diploma or GED is required, with 1–3 years in a similar role and MS Office proficiency.

Qualifications

• High school diploma or GED required.
• Proficient with MS Office Suite.
• Proven communication, interpersonal and organization skills.
• Proven analytical skills.
• Ability to work in a team environment.
• Excellent telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1–3 years experience in a similar position.
• Valid Driver’s License.

Responsibilities

• Monitor and maintain claim systems functionality and provide admin support for claims operations.
• Testing lead and coordinator for all claim system upgrades.
• Maintain vendor and policy databases in claims system and distribute monthly reports.
• Process FROI EDI errors for transmission to state and handle mail processing.
• Handle incoming calls, field questions, and escalate to adjuster when needed.
• Create and maintain databases and spreadsheets for agency and member lists; participate in special projects.

Skills

Communication

Interpersonal skills

Organization

Analytical

Teamwork

Telephone demeanor

Confidentiality

Education

High school diploma or GED

Associate degree or certification in a business-related discipline

Tools

MS Office Suite

Job description

## Claims System LiaisonApply: Carmel, IN, USA: Full time: Posted Today: R26\\_0000003326Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**Brown & Brown** is seeking a **Claims System Liaison**to join our growing team in **Carmel, IN!** The Claim System Liaison is responsible for monitoring and maintaining claim systems functionality, as well as providing administrative and clerical services in order to ensure effective and efficient operations of the Claims department. **How You Will Contribute:** * Continually review systems for potential enhancements to increase functionality and efficiency.* Testing lead and coordinator for all claim system upgrades.* Maintain vendor and policy databases in claims system.* Maintain distribution lists for monthly members reports and claims acknowledgments.* Process FROI EDI errors for transmission to state.* Process incoming mail, including indexing and distributing.* Process new claim assignments.* Process recovery/reimbursement checks.* Field calls related to outstanding provider bills and escalate to adjuster when appropriate.* Assist with incoming phone calls.* Creates and maintains database and spreadsheet files for agency and member lists.* Complete special projects as assigned by CSL Supervisor or Claims Leader.* Other job-related projects or assignments as delegated.* Pursues a course of personal, professional development. **Skills & Experience to be Successful:** * High school diploma or GED.* Proficient with MS Office Suite.* Proven communication, interpersonal and organization skills.* Proven analytical skills.* Ability to work in a team environment.* Exceptional telephone demeanor.* Ability to maintain a high level of confidentiality.* 1 – 3 years experience in a similar position.* Valid Driver’s License. **Preferred**:* Associate degree or certification in a business-related discipline.**Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.*