Claims Support Specialist – Hybrid with Growth Path

Cannon Cochran Management Services, Inc.; Danville (IL); Hybrid; USD 29,000 - 42,000; Full time

Benefits offered by this job

4 weeks PTO

10 paid holidays

Medical, Dental, Vision, Life, and Dis

401(k) and ESOP

Job summary

CCMSI in Danville, IL is seeking a Claim Assistant to support indemnity adjusters and claims teams. The role covers clerical and technical tasks, coverage checks, medical coordination, statements, and vendor referrals under supervision. Training may lead to advancement in the Level Up program.

Primary duties include claim setup, file management, payments processing, and report generation. Strong organizational and communication skills are essential, with bilingual ability valued but not required.

Qualifications

• Excellent oral and written communication skills.
• Self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Ability to operate general office equipment and perform clerical duties.

Responsibilities

• Set up designated claim files and complete all set up instructions, as requested.
• Learn multi line or workers compensation coverages, check claim for correct coverage type, assign out files to adjusters when supervisor is out.
• Set up independent medical exams as deemed necessary under direct supervision.
• Request and monitor medical treatment of designated claims in accordance with corporate claim standards.
• Review and approve related medical, legal, damage estimates and miscellaneous invoices on designated claims.
• Assist adjuster with recorded statements.
• Negotiate any disputed bills/invoices for resolution under direct supervision.
• As appropriate, make referrals to outside vendors on designated cases under direct supervision.
• Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the claim adjustment process.
• Authorize and make payments on claims utilizing a claim payment program in accordance with industry standards and within established authority levels under direct supervision.
• Summarize all correspondence and medical records in claim log notes as well as file same in the appropriate claim.
• Compute disability rates in accordance with state laws under direct supervision, when appropriate.
• Assist in running and updating reports as needed.
• Return provider calls.
• Review and maintain personal diary on claim system.
• Provide technical and clerical claims support to designated clients and claim staff, as requested.
• Working document and bill queues.
• Process voids, refunds and recoveries.
• Act as backup for adjuster when out of the office.
• Client Satisfaction.
• Compliance with corporate claim standards and special client handling instructions as established.
• Handle claim overflow as needed.

Skills

Communication skills

Self-starter

Organizational skills

Clerical duties

Team player

Discretion

Attendance reliability

Verbal communication

Customer service experience

Education

Medical terminology

Adjuster license

Microsoft Office

Tools

Microsoft Office

Job description

CCMSI in Danville, IL is seeking a Claim Assistant to support indemnity adjusters and claims teams. The role covers clerical and technical tasks, coverage checks, medical coordination, statements, and vendor referrals under supervision. Training may lead to advancement in the Level Up program.

Primary duties include claim setup, file management, payments processing, and report generation. Strong organizational and communication skills are essential, with bilingual ability valued but not required.