Claims Specialist: Resolve, Explain & Grow

Stfrancis; Rancho Cordova (CA); In loco; USD 64.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Pension and 401(k)

Paid volunteer time

Gift matching

Bonus programs

Geographic differential pay

Descrizione del lavoro

Stfrancis is seeking a claims-focused professional in California to guide clients through the settlement process and liaise with policyholders, attorneys and other stakeholders. You will analyze cases, explain coverage, and drive timely resolutions while upholding fairness and courtesy.

The role emphasizes thorough investigations, decisive judgment, and strong communication. Training and internal mobility are highlighted within the Federated program offerings.

Competenze

• Requires a four-year degree or progress toward one.
• Experience in customer service roles such as retail, hospitality, logistics, banking, equipment dealerships, equipment rental, sales, or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Mansioni

• Assist clients through the claims process to help them return to normalcy after a loss.
• Work with policyholders, attorneys, and others to ensure claims are resolved promptly, fairly, and courteously.
• Explain policy coverage to policyholders and third parties.
• Conduct thorough investigations and document facts related to claims.
• Resolve claims by paying, settling, denying claims, defending policyholders in court, or recovering outstanding dollars.

Conoscenze

Customer service experience

Decision making

Analytical thinking

Communication skills

Leadership (plus)

Formazione

Four-year degree

Descrizione del lavoro

Stfrancis is seeking a claims-focused professional in California to guide clients through the settlement process and liaise with policyholders, attorneys and other stakeholders. You will analyze cases, explain coverage, and drive timely resolutions while upholding fairness and courtesy.

The role emphasizes thorough investigations, decisive judgment, and strong communication. Training and internal mobility are highlighted within the Federated program offerings.