Claims Advocate & Settlement Specialist

HTU; Glendale (AZ); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Pension program

Gift matching

Volunteer time

Job summary

Federated Insurance is seeking candidates to join its claims team in a role focused on guiding clients through the claims process and achieving fair, prompt resolutions. The position emphasizes strong analysis, communication, and decision-making to support policyholders, physicians, attorneys, and other stakeholders.

The role offers extensive training and development through Federated's program, with competitive compensation and benefits including health insurance and retirement plans.

Qualifications

• Pursuing or holding a four-year degree.
• Customer service experience in retail, hospitality, logistics, banking, automotive industries or similar.
• Ability to make confident decisions based on information.
• Strong analytical, computer and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Assist clients through the claims process to help them return to normalcy after a loss.
• Work with policyholders, physicians, attorneys, contractors, and others to resolve claims promptly, fairly and courteously.
• Explain policy coverage to policyholders and third parties.
• Conduct thorough investigations and document facts related to claims.
• Determine the value of damaged items or pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, denying, defending in court, or recovering outstanding dollars.

Skills

Decision making

Analytical skills

Communication skills

Time management

Leadership experience

Education

Four-year degree (pursuing or completed)

Job description

Federated Insurance is seeking candidates to join its claims team in a role focused on guiding clients through the claims process and achieving fair, prompt resolutions. The position emphasizes strong analysis, communication, and decision-making to support policyholders, physicians, attorneys, and other stakeholders.

The role offers extensive training and development through Federated's program, with competitive compensation and benefits including health insurance and retirement plans.