Claims Representative - Glendale, AZ

Federated Mutual Insurance Company; Glendale (AZ); On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Bonus programs

Health insurance

401(k) offerings

Paid volunteer time

Gift matching opportunities

Job summary

Federated Mutual Insurance Company in Glendale, AZ, is seeking a Claims Assistant to help clients navigate the claims process and return to normalcy after a loss. This role requires excellent customer service skills, a four-year degree, and strong analytical abilities.

With a comprehensive training program provided, previous claims experience isn’t necessary. The position offers competitive compensation ranging from $63,800 to $78,000, along with substantial benefits including health insurance and a 401(k).

Qualifications

• Current pursuing, or have obtained a four-year degree.
• Experience in a customer service role in retail, hospitality, logistics, or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Work with policyholders and others to ensure claims are resolved.
• Explain policy coverage to policyholders.
• Complete thorough investigations and document claims.
• Determine the value of damaged items or pay medical benefits.
• Negotiate settlements with policyholders.
• Resolve claims by paying, settling, or denying them.

Skills

Customer service experience

Strong analytical skills

Excellent communication skills

Time management skills

Education

Four-year degree

Job description

What Will You Do?

Customer-focused, source of knowledge and comfort, desire to help, professional – Does that sound like you? We are seeking someone who possesses those skills to assist our clients through the claims process and to help them return to normalcy after a loss.

No previous insurance or claims experience needed! Federated provides an exceptional training program to teach you the fundamentals of claims and will prepare you to assist clients.

This is an in-office position that will work out of our Glendale, AZ office, located at 5701 W. Talavi Blvd. A work from home option is not available.

Responsibilities

• Work with policyholders, physicians, attorneys, contractors and others to ensure claims are resolved in a prompt, fair and courteous way.
• Explain policy coverage to policyholders and third parties.
• Complete thorough investigations and document facts relating to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.

Minimum Qualifications

• Current pursuing, or have obtained a four-year degree
• Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales or similar fields
• Ability to make confident decisions based on available information
• Strong analytical, computer, and time management skills
• Excellent written and verbal communication skills
• Leadership experience is a plus

Salary Range

$63,800 - $78,000

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information can be discussed with a member of the Recruiting team.

What We Offer

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching.

Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

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