Claims Specialist - Auto & Liability (Remote)

PMA Companies; Tampa (FL); Remote; USD 65,000 - 90,000; Full time

Job summary

PMA Companies in Tampa, FL is seeking a Claims Specialist for Commercial Auto and General Liability claims. You will investigate, reserve, and resolve claims for self-insured and unbundled clients, while maintaining service quality and regulatory compliance.

You will work with internal and external partners, establish reserves within authority, and manage vendors to control expenses. Efficient diary management and strong communication are essential.

Qualifications

• Bachelor's degree and a minimum of 3 years of progressively responsible experience handling Automobile, General Liability, Professional Liability and Property claims required.
• Familiarity with coverage, negligence principles, investigation and negotiation techniques.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
• Working knowledge of Auto, Liability and Property claims handling practices.
• Excellent verbal and written communication skills.
• Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.

Responsibilities

• Investigates claims for coverage, liability, damages, subrogation and contribution.
• Establishes reserves within granted authority with documented rationale and notifies clients when exposure exceeds authority.
• Executes action plans for claim resolution balancing loss costs and expenses.
• Collaborates with clients and internal/external partners to disposition claims.
• Selects and manages service vendors to achieve balance between expense and loss outcome.
• Maintains knowledge of regulatory and jurisdictional requirements for assigned claims territory.
• Demonstrates best claim practices and regulatory-compliant handling.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintains a diary system to efficiently resolve all claims.
• Potential local travel may be required.
• Complies with Company Code of Business Conduct and Ethics.

Skills

Communication skills

Organizational skills

Attention to detail

MS Office proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

PMA Companies in Tampa, FL is seeking a Claims Specialist for Commercial Auto and General Liability claims. You will investigate, reserve, and resolve claims for self-insured and unbundled clients, while maintaining service quality and regulatory compliance.

You will work with internal and external partners, establish reserves within authority, and manage vendors to control expenses. Efficient diary management and strong communication are essential.