Claims Specialist - Commercial Auto and General Liability

PMA Companies; Tampa (FL); Remote; USD 65,000 - 90,000; Full time

Job summary

PMA Companies in Tampa, FL is seeking a Claims Specialist for Commercial Auto and General Liability claims. You will investigate, reserve, and resolve claims for self-insured and unbundled clients, while maintaining service quality and regulatory compliance.

You will work with internal and external partners, establish reserves within authority, and manage vendors to control expenses. Efficient diary management and strong communication are essential.

Qualifications

• Bachelor's degree and a minimum of 3 years of progressively responsible experience handling Automobile, General Liability, Professional Liability and Property claims required.
• Familiarity with coverage, negligence principles, investigation and negotiation techniques.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
• Working knowledge of Auto, Liability and Property claims handling practices.
• Excellent verbal and written communication skills.
• Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.

Responsibilities

• Investigates claims for coverage, liability, damages, subrogation and contribution.
• Establishes reserves within granted authority with documented rationale and notifies clients when exposure exceeds authority.
• Executes action plans for claim resolution balancing loss costs and expenses.
• Collaborates with clients and internal/external partners to disposition claims.
• Selects and manages service vendors to achieve balance between expense and loss outcome.
• Maintains knowledge of regulatory and jurisdictional requirements for assigned claims territory.
• Demonstrates best claim practices and regulatory-compliant handling.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintains a diary system to efficiently resolve all claims.
• Potential local travel may be required.
• Complies with Company Code of Business Conduct and Ethics.

Skills

Communication skills

Organizational skills

Attention to detail

MS Office proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

Claims Specialist - Commercial Auto and General Liability

#4942

Tampa, Florida, United States

Location

PMA Remote-PMAR

Position

Claims Specialist

External Description

Investigates, evaluates, reserves and resolves Automobile, General Liability and Property claims for self-insured and unbundled clients. Provides a superior level of customer service to internal and external business partners. Administers and resolves claims for TPA clients in a timely manner and in accordance with client, company and regulatory guidelines.

Responsibilities:

• Promptly investigates all assigned claims for coverage, liability, damages, subrogation and contribution. Ensures timely disposition of all claims in accordance with client, regulatory and statutory requirements.
• Within granted authority, establishes appropriate loss and expense reserves with documented rationale. Maintains and adjusts reserves over the life of the claim to reflect changes in exposure. Notifies appropriate claims management and clients when exposure exceeds authority. Negotiates claims resolution within granted authority.
• Establishes and executes appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome.
• Works collaboratively with the client and internal and external business partners in investigating and reaching appropriate disposition of all claims.
• Selects and manages service vendors to achieve appropriate balance between allocated expense and loss outcome.
• Maintains a working knowledge of regulatory and jurisdictional requirements for assigned claims territory.
• Demonstrates technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines.
• Communicates effectively with internal and external customers on claims and account issues. Provides a high degree of customer service.
• Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims.
• Potential local travel.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work. #LI-Remote

Requirements

• NY, FL and/or TX licenses required
• Bachelor's' degree and a minimum of 3 years of progressively responsible experience handling Automobile, General Liability, Professional Liability and Property claims required.
• Familiarity with coverage, negligence principles, investigation and negotiation techniques.
• Obtains and maintains state adjusting licenses, as needed. Ensures that all state-required Continuing Education Credits are obtained as needed to maintain license.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
• Working knowledge of Auto, Liability and Property claims handling practices.
• Excellent verbal and written communication skills.
• Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.