Claims Response Center Lead

Mutual Of Enumclaw Insurance Holding Company; Enumclaw (WA); On-site; USD 64,000 - 81,000; Full time

Job summary

Mutual Of Enumclaw Insurance Holding Company in Washington state seeks a Claims Customer Response Center Supervisor to lead a team of CRC Representatives. You will oversee daily operations, ensure high-quality claims handling, and guide staff from first notice of loss through resolution, including coverage checks and payment issuance. This role emphasizes customer service excellence and team development.

Qualifications

• Bachelor’s or Associate’s degree preferred or equivalent business/industry experience.
• 3–5 years of claims call center experience required.
• Supervisory experience preferred.
• Insurance industry designation(s) / certifications preferred.

Responsibilities

• Assess and supervise a team’s daily operations to achieve department goals while focusing on claims quality and timely customer service.
• Train and provide technical guidance to team members on claim handling from FNOL through resolution, coverage confirmation, and payment processes.
• Select team members and maintain succession plans; manage employee performance.
• Support the delivery of ethical, responsive, personal, and efficient claim service; develop and administer expense budgets.

Skills

Microsoft Office

claims-related software

conflict resolution

problem-solving

interpersonal communication

Education

Bachelor’s or Associate’s degree or equivalent business/industry experience

Insurance industry designation(s) / certifications(s) preferred

Tools

Claims-related software programs

Job description

Mutual Of Enumclaw Insurance Holding Company in Washington state seeks a Claims Customer Response Center Supervisor to lead a team of CRC Representatives. You will oversee daily operations, ensure high-quality claims handling, and guide staff from first notice of loss through resolution, including coverage checks and payment issuance. This role emphasizes customer service excellence and team development.