Senior Claims Team Lead | Process Improvement

CRC Group; Flower Mound (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Disability insurance

AD&D insurance

Job summary

CRC Group is a leading, independent insurance distributor seeking a Claims Supervisor to oversee daily workflow, review high-value claims, and coach the team to meet service standards. You will monitor KPIs, resolve disputes, and collaborate across departments to improve processes and customer experience.

The role requires 5+ years in claims, with at least 2 years in a supervisory role, a bachelor’s degree, and relevant licenses or certifications (AIC/CPCU preferred). Benefits are extensive.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 5+ years of claims experience in insurance, with 2+ years in supervision.
• Experience leading high-performing teams and coaching staff.
• Strong knowledge of claims processes and regulatory requirements.

Responsibilities

• Supervise and manage daily workflow of the claims team to meet goals and service standards.
• Review and approve complex or high-value claims per policies and regulations.
• Provide coaching, training, and regular feedback to claims representatives.
• Monitor KPIs and report on productivity, accuracy, and timelines.
• Serve as escalation point for disputes or customer concerns.
• Collaborate with other departments to optimize claims processes and customer experience.
• Identify opportunities for process improvement and implement efficiency initiatives.
• Ensure documentation and records comply with audit requirements.

Skills

Claims analysis

Team leadership

Customer service

Regulations compliance

Process optimization

Data analysis

Claims management systems

Education

Bachelor’s degree in Business, Insurance, or related field

Tools

MS Office Suite

Claims management systems

Job description

CRC Group is a leading, independent insurance distributor seeking a Claims Supervisor to oversee daily workflow, review high-value claims, and coach the team to meet service standards. You will monitor KPIs, resolve disputes, and collaborate across departments to improve processes and customer experience.

The role requires 5+ years in claims, with at least 2 years in a supervisory role, a bachelor’s degree, and relevant licenses or certifications (AIC/CPCU preferred). Benefits are extensive.