Claims Resolution Specialist

Markel; Richmond (VA); On-site; USD 62,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off (PTO)

Holidays and floating holidays

Parental leave

Job summary

Markel is seeking a claims professional responsible for resolving average complexity, low to mid-exposure claims. You will investigate, evaluate, negotiate and resolve assigned claims with decision-making authority under managerial guidance.

Responsibilities include analyzing coverage, advising on reserves, flagging exposures, adhering to Fair Claims Practices, and preparing reports. Collaboration with Underwriting, Finance, Actuarial and IT is essential; travel to other offices may be required.

Qualifications

• High school diploma required. Bachelor's degree preferred.
• Must have or be eligible to receive claims adjuster license.

Responsibilities

• Analyze and determine appropriate direction on coverage, investigation, evaluation and resolution of claims.
• Make recommendations regarding reserve changes to Management.
• Recognize potential exposures on claims and prepare appropriate alerts to Management and internal business partners.
• Adhere to Fair Claims Practices Regulations and claims handling guidelines.
• Prepare and distribute claim reports.
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
• Travel to other claim offices and conferences as needed.

Skills

Customer service

Communication skills

Analytical thinking

Time management

Team collaboration

Autonomy

Strategic thinking

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Markel is seeking a claims professional responsible for resolving average complexity, low to mid-exposure claims. You will investigate, evaluate, negotiate and resolve assigned claims with decision-making authority under managerial guidance.

Responsibilities include analyzing coverage, advising on reserves, flagging exposures, adhering to Fair Claims Practices, and preparing reports. Collaboration with Underwriting, Finance, Actuarial and IT is essential; travel to other offices may be required.