Claims QA Analyst: Data-Driven Quality & Process Improvement

Olympus Insurance Company; Jacksonville (FL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

Disability coverage

401(k) with match

Paid time off

Education assistance

Wellness programs

Pet insurance

Discount programs

Welcoming office

Job summary

Olympus Insurance Company seeks a Quality Assurance Analyst to help keep quality at the heart of service for insureds and agency partners. You will review claims and operations files, identify trends, and provide feedback to strengthen accuracy, compliance, and service.

The role welcomes curiosity and continuous improvement mindset; prior QA background not required, and collaboration with Operations is essential.

Qualifications

• Experience reviewing work, records, or processes for accuracy.
• Insurance experience in Claims, Underwriting, Customer Support, IT, Operations preferred.
• Strong attention to detail with analytical, critical-thinking, and problem-solving skills.
• Collaborative approach and ability to communicate feedback clearly and constructively.
• Proficiency with spreadsheets, data, and multiple priorities.
• Experience with Microsoft Office and Power BI dashboards.

Responsibilities

• Conduct audits of claims and operational files using established quality standards and tools.
• Document findings accurately and provide clear, constructive feedback that supports coaching and development.
• Apply company guidelines, applicable regulations, and quality standards consistently during reviews.
• Identify trends, recurring issues, and opportunities for improvement through audit results.
• Track quality data and help create reports and dashboards that provide meaningful insights to leadership.
• Surface potential process gaps, risks, and training opportunities to help teams continuously improve.
• Partner with team members and leaders across Operations on quality and process improvement initiatives.

Skills

Analytical thinking

Attention to detail

Problem solving

Communication

Collaboration

Data handling

Multitasking

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Power BI

Excel

Job description

Olympus Insurance Company seeks a Quality Assurance Analyst to help keep quality at the heart of service for insureds and agency partners. You will review claims and operations files, identify trends, and provide feedback to strengthen accuracy, compliance, and service.

The role welcomes curiosity and continuous improvement mindset; prior QA background not required, and collaboration with Operations is essential.