Operations Quality Auditor — Insurance QA + Flexible Schedule

ManhattanLife; Houston, Northern (TX, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

ManhattanLife is seeking an Operations Quality Auditor to join our Louisville, KY operations team. The role focuses on quality assurance across internal processes to ensure accuracy and reliable outputs for customers and partners.

You will audit paperwork, enrollments, billing, and reporting configurations, trackmetrics, and partner with departments to identify and document process improvements. Strong attention to detail and proficiency with QA tools are essential.

Qualifications

• College degree or combination of experience, education and/or training in QA and Auditing.
• Insurance knowledge and experience is a plus.
• Familiar with auditing processes and metrics.
• Proficient in SharePoint and data analysis.
• Excellent communication and collaboration skills.

Responsibilities

• Audit internal paperwork and documentation between departments.
• Perform data audits for group specifications, billing, and enrollment.
• Review outputs: Group Build, Policy/Certificate, Enrollment, Billing, Account Structure.
• Manage audit findings and report discrepancies to leadership.
• Support process improvement initiatives based on QA reviews.
• Maintain departmental KPIs and metrics.
• Assist with other QA duties as needed.

Skills

SharePoint

Premium calculations

Interpersonal skills

Auditing & metrics

File format navigation

Usability experience

Education

College degree or equivalent

Tools

FIMMAS

Job description

ManhattanLife is seeking an Operations Quality Auditor to join our Louisville, KY operations team. The role focuses on quality assurance across internal processes to ensure accuracy and reliable outputs for customers and partners.

You will audit paperwork, enrollments, billing, and reporting configurations, trackmetrics, and partner with departments to identify and document process improvements. Strong attention to detail and proficiency with QA tools are essential.