Insurance QA & Process Improvement Specialist

HUB International; Pasco (WA); On-site; USD 41,000 - 52,000; Full time

Job summary

HUB International is seeking a Quality Assurance Specialist to ensure broker standards are met across operations. The role covers auditing, EPIC data analysis, reporting, and licensing support, with collaboration across regional teams to improve processes.

The position emphasizes strong analytical skills, attention to detail, and the ability to engage with cross-functional staff to drive service quality in a dynamic insurance environment.

Qualifications

• Degree, certification or equivalent experience strongly preferred.
• Epic & Patra procedure knowledge preferred.
• P & C Insurance License Preferred.
• 1-2+ years of experience in insurance or analysis.
• Enthusiasm: team-oriented, positive, energetic and results-oriented.

Responsibilities

• Partners with employees, managers, and leadership across all levels to provide guidance and operational direction.
• Creates, maintains, and monitors adherence to standard operating procedures and workflows.
• Participates in special project groups to deliver operational improvements.
• Presents at regional service meetings across Alaska, Washington, and Oregon on process improvements.
• Identifies training needs and recommends workflow improvements.
• Performs internal audits and shares findings with leadership.

Skills

Insurance/analysis experience

Team oriented

Proactive problem solving

Organizational skills

Communication skills

Education

Degree or equivalent experience

Insurance license preferred

Tools

EPIC

Patra

SharePoint

Job description

HUB International is seeking a Quality Assurance Specialist to ensure broker standards are met across operations. The role covers auditing, EPIC data analysis, reporting, and licensing support, with collaboration across regional teams to improve processes.

The position emphasizes strong analytical skills, attention to detail, and the ability to engage with cross-functional staff to drive service quality in a dynamic insurance environment.