Insurance Operations Quality Auditor

ManhattanLife Insurance & Annuity Company; Louisville (KY); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health benefits from day one

Flexible schedule including Fridays

LOMA testing opportunities

Wellness program

Job summary

ManhattanLife Insurance and Annuity Company in Louisville, Kentucky is seeking an Operations Quality Auditor to provide QA support for internal processes. You will review documentation for accuracy and adherence to procedures to ensure high-quality outputs for customers and partners.

The role involves auditing group and enrollment files, managing discrepancies, and contributing to process improvements. A college degree or equivalent experience is required, with strong analytical, communication,

Qualifications

• College degree or combination of experience, education and/or training in QA and Auditing processes.
• Insurance knowledge and experience is a plus.

Responsibilities

• Audits internal paperwork and documentation as it transitions between departments.
• Data information Audits pertaining to set up of group specifications, billing, and/or enrollment.
• Audits output of group/customer-facing documents: Group Build, Policy/Certificate, Enrollment, Billing, Account Structure, Applications and Enrollment Forms.
• Manage all Audits, reports discrepancies to case builder or leader; regression test corrections when provided.
• Audits Group Setup build in administration system called FIMMAS.
• Audits Billing transactions.
• Audits Enrollment transaction.
• Audits inbound and outbound report configurations.
• Maintains Metrics on: Departmental Key Performance Indicators
• Assist Management in assessing and documenting process improvement areas based on quality review.
• Provides other Quality Assurance duties as needed by department.

Skills

SharePoint

Math/Premium calculations

Interpersonal skills

Auditing and Metrics Reporting

File type handling

Usability / Human Interface experience

Education

College degree or equivalent

Tools

FIMMAS

Job description

ManhattanLife Insurance and Annuity Company in Louisville, Kentucky is seeking an Operations Quality Auditor to provide QA support for internal processes. You will review documentation for accuracy and adherence to procedures to ensure high-quality outputs for customers and partners.

The role involves auditing group and enrollment files, managing discrepancies, and contributing to process improvements. A college degree or equivalent experience is required, with strong analytical, communication,