Claims Ops Specialist: Customer-Focused & Data-Driven

Travelers; Lake Oswego (OR); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers in Lake Oswego, OR is seeking a customer service professional for the claims team under moderate supervision. You will help customers, triage questions and assist with financial transactions while updating important information.

The role partners with claim professionals across departments to document files, manage mail and records, process payments, and support timely claim resolution. Requirements include a High School Diploma or GED or a Bachelor’s Degree and about 1 year of

Qualifications

• High School Diploma or GED (required) or Bachelor’s Degree.
• 1 year of service-related work experience OR Bachelor’s Degree.

Responsibilities

• Assist customers and address questions and concerns in a timely, professional manner.
• Partner with claim professionals across departments to support timely claim resolution.
• Document claim files, process payments, and manage mail and records.

Skills

Customer service

Microsoft Office

Analytical thinking

Communication skills

Judgment/Decision making

Relationship management

Education

Bachelor’s Degree

High School Diploma or GED

Tools

None

Job description

Travelers in Lake Oswego, OR is seeking a customer service professional for the claims team under moderate supervision. You will help customers, triage questions and assist with financial transactions while updating important information.

The role partners with claim professionals across departments to document files, manage mail and records, process payments, and support timely claim resolution. Requirements include a High School Diploma or GED or a Bachelor’s Degree and about 1 year of