Claims Operations Specialist — Customer & Payments

Travelers Canada; Saint Paul (MN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Mental health program

Volunteer program

Job summary

Travelers in Minnesota is seeking a Claims Support Associate to assist with customer engagement, claim processing, and financial transactions. The role focuses on timely resolutions, accurate documentation, and close collaboration with multiple claim teams to ensure smooth operations and compliant processing.

The ideal candidate brings a strong customer-service mindset, attention to detail, and ability to work under moderate supervision while contributing to performance goals and quality

Qualifications

• High School Diploma or GED required.
• 1 year of service-related work experience OR Bachelor's Degree.
• Experience with Microsoft Office and web-enabled applications.
• Ability to handle financial transactions and customer inquiries.

Responsibilities

• Serve as a customer service representative for the claim department and address questions.
• Assist with timely resolution of claims and document files across departments.
• Process and issue claim payments and manage related expenses.
• Maintain accurate records and generate operational reports for management.
• Support data management and financial controls within the claims team.

Skills

Accountability

Analytical thinking

Communication skills

Judgment/Decision making

Relationship management

Education

Bachelor’s Degree

1 year of service‑related work experience

Tools

Microsoft Office

Web-enabled applications

Database software

Job description

Travelers in Minnesota is seeking a Claims Support Associate to assist with customer engagement, claim processing, and financial transactions. The role focuses on timely resolutions, accurate documentation, and close collaboration with multiple claim teams to ensure smooth operations and compliant processing.

The ideal candidate brings a strong customer-service mindset, attention to detail, and ability to work under moderate supervision while contributing to performance goals and quality