Claims Operations Lead - Quality, Training & Analytics

Ecmc Group; Minneapolis (MN); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health insurance and vision

401(k) with company match

Paid time off

Tuition reimbursement

Commuter subsidy

Job summary

ECMC Group in Minneapolis, MN is recruiting for a Claims Operations Coordinator to help coordinate daily workflow in the Claims department under limited supervision. The role involves researching escalated questions, coordinating with service providers, and supporting training and quality assurance to meet regulatory standards.

This hybrid position requires in-office attendance in Minneapolis, Monday through Wednesday, with responsibilities spanning performance analysis, process updates, and

Qualifications

• High school diploma or GED required.
• 5+ years of relevant work experience.
• 3+ years in a claims environment or similar function.
• Intermediate proficiency with mathematical concepts and MS Office (Word/Excel).

Responsibilities

• Monitor, evaluate and provide feedback on the quality of work to ensure accuracy and compliance.
• Act as liaison between ECMC and service providers with claims interest.
• Be the point of contact for information requests and data inquiries.
• Analyze data and trends related to department performance to inform leadership decisions.
• Maintain confidentiality of information on team performance and workloads.

Skills

Mathematical skills

Microsoft Office (Word & Excel)

Claims knowledge

Education

High school diploma or GED

Job description

ECMC Group in Minneapolis, MN is recruiting for a Claims Operations Coordinator to help coordinate daily workflow in the Claims department under limited supervision. The role involves researching escalated questions, coordinating with service providers, and supporting training and quality assurance to meet regulatory standards.

This hybrid position requires in-office attendance in Minneapolis, Monday through Wednesday, with responsibilities spanning performance analysis, process updates, and