Operations Specialist Lead

Ecmc Group; Minneapolis (MN); Híbrido; USD 37.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance and vision

401(k) with company match

Paid time off

Tuition reimbursement

Commuter subsidy

Descripción de la vacante

ECMC Group in Minneapolis, MN is recruiting for a Claims Operations Coordinator to help coordinate daily workflow in the Claims department under limited supervision. The role involves researching escalated questions, coordinating with service providers, and supporting training and quality assurance to meet regulatory standards.

This hybrid position requires in-office attendance in Minneapolis, Monday through Wednesday, with responsibilities spanning performance analysis, process updates, and

Formación

• High school diploma or GED required.
• 5+ years of relevant work experience.
• 3+ years in a claims environment or similar function.
• Intermediate proficiency with mathematical concepts and MS Office (Word/Excel).

Responsabilidades

• Monitor, evaluate and provide feedback on the quality of work to ensure accuracy and compliance.
• Act as liaison between ECMC and service providers with claims interest.
• Be the point of contact for information requests and data inquiries.
• Analyze data and trends related to department performance to inform leadership decisions.
• Maintain confidentiality of information on team performance and workloads.

Conocimientos

Mathematical skills

Microsoft Office (Word & Excel)

Claims knowledge

Educación

High school diploma or GED

Descripción del empleo

Job Summary

Under limited supervision, assists with the coordination of daily workflow in the Claims department. Researches and answers escalated questions or higher-level processes from other team members. Conducts department training and provides quality assurance measures to ensure compliance and regulatory requirements are met successfully. This position is classified as hybrid and requires attendance in office, Monday - Wednesday in Minneapolis, MN.

Essential Duties and Responsibilities

• Monitors, evaluates and provides feedback on the quality of work performed by team members to ensure accuracy and compliance.
• Acts as a liaison between ECMC and service providers who have a vested interest in claims processing.
• Acts as point of contact for information requests.
• Analyzes data and trends related to department performance metrics to make recommendations for improving results to leadership.
• Resolves data inconsistencies or inaccuracies through contact and collaboration with internal customers.
• Updates department procedures, ensuring that all team members fully understand them.
• Works on departmental projects and work requests, tracking and reporting on progress to ensure timely implementation Stays current with regulations to ensure departmental practices comply with applicable regulations, laws and statutes.
• Maintains confidentiality of information regarding team member performance.
• Ensures team members manage their workload and fulfill assigned tasks on a daily and weekly basis.
• Acts as the main point of contact for team member questions on daily work assignments; escalates issues as needed to manager.
• Creates work requests and conducts system testing as needed.
• Assists with the facilitation of staff meetings and team-building activities.
• Performs other duties and responsibilities as assigned.

Required Qualifications

• High school diploma or GED
• 5+ years of relevant work experience
• 3+ years of experience in a claims environment or similar business function
• Intermediate proficiency with mathematical skills and concepts
• Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications

Preferred Qualifications

Working knowledge of the student loan industry/regulations

Salary

The hourly range for this position is $26.50-$33.00 per hour. Actual hourly pay may vary based upon, but not limited to relevant experience, time in role, peer and market data, prior performance, business sector and geographic location.

Benefits

ECMC Group also provides a comprehensive benefits package:

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

ECMC Group also provides a comprehensive benefits package: Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs. Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy. Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

In compliance with federal law, all persons hired with ECMC Group and its affiliates will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire and . ECMC Group participates in E-Verify to verify authorization to work in the U.S. Click here for more information about the company.