Claims & Office Operations Assistant

Diocese Of Wheeling; Wheeling (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays, vacation and sick leave

403(b) retirement plan with company–m

Employer-paid life, AD&D, and long‑m–

Paid job-related continuing education

Comprehensive medical, dental, and vis

Supportive and mission-driven work

35-hour workweek Monday through Friday

Job summary

Catholic Mutual Group is seeking a Service Office Assistant for our Wheeling, WV location to provide essential administrative and clerical support to the Claims/Risk Manager and office operations.

The ideal candidate will be detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment while maintaining accurate records, processing claims related activities, and ensuring smooth day-to-day office functions.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 3-5 years of administrative or clerical experience preferred.
• Proficiency in Microsoft Office applications (Word and Excel).
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Basic knowledge of insurance terminology preferred.

Responsibilities

• Prepare reports, correspondence, and other documents with accuracy and timeliness.
• Provide clerical and administrative support, including mail handling, photocopying, filing, and maintaining claim records.
• Answer incoming phone calls and relay messages appropriately.
• Maintain computerized diary and tracking systems for claims and safety inspections.
• Process incoming/outgoing mail and upload claim documents into internal systems.
• Assist with claims support functions, including entering losses and generating reports.
• Support follow-up activities related to safety inspections and parish/location reporting.
• Review insurance certificates of coverage and endorsements for accuracy and completeness.
• Utilize data entry systems for coverage programs ensuring accuracy.
• Maintain office supplies and coordinate service/maintenance of equipment.
• Assist with special projects and other duties as assigned.

Skills

Administrative support

Multitasking

Communication skills

Attention to detail

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Catholic Mutual Group is seeking a Service Office Assistant for our Wheeling, WV location to provide essential administrative and clerical support to the Claims/Risk Manager and office operations.

The ideal candidate will be detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment while maintaining accurate records, processing claims related activities, and ensuring smooth day-to-day office functions.