Claims Office Support Associate — Detail‑Driven Admin

University of Illinois Urbana-Champaign; Urbana (IL); On-site; USD 28,000 - 31,000; Full time

Job summary

University of Illinois Urbana-Champaign is seeking a detail-oriented Office Support Associate to serve as receptionist for the Claims Management unit and to support daily operations of the Office of Workers' Compensation and Claims Management. The role involves handling inquiries, preparing correspondence, and maintaining calendars in a busy office environment.

Responsibilities include processing medical and legal bills, managing subpoenas, coordinating with university counsel, and ensuring

Qualifications

• High school diploma or equivalent; office/clerical experience preferred.
• Experience with MS Office and data entry.
• Ability to multi-task and maintain confidentiality in a busy office.

Responsibilities

• Serve as receptionist for Claims Management, handling phone calls, email, voicemails, faxes, and in-person inquiries.
• Prepare and finalize letters, reports, billing, and other business documents; manage electronic calendar and meetings.
• Distribute subpoenas and relay deadlines; coordinate with university legal counsel.
• Monitor and verify medical bills; attach proper information and ensure correct fee schedule usage.
• Process medical/legal bills approved by adjusters; provide explanations for non-payments.
• Scan medical bills for re-pricing; track document receipts and approvals for payment.
• Manage Mailboxes for Medical Billing/Medical Reports and respond to vendor inquiries.
• Handle payroll/child support checks and settlements; distribute to designated staff.
• Maintain office supply inventory; arrange repairs and routine maintenance; process purchases via iBuy.
• Perform other duties appropriate for an Office Support Associate.

Skills

Customer service

Phone screening

Microsoft Office

Document production

Calendar management

Education

High school diploma or equivalent

Tools

iBuy

Billing/clerical software

Job description

University of Illinois Urbana-Champaign is seeking a detail-oriented Office Support Associate to serve as receptionist for the Claims Management unit and to support daily operations of the Office of Workers' Compensation and Claims Management. The role involves handling inquiries, preparing correspondence, and maintaining calendars in a busy office environment.

Responsibilities include processing medical and legal bills, managing subpoenas, coordinating with university counsel, and ensuring