Service Office Assistant

Diocese Of Wheeling; Wheeling (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays, vacation and sick leave

403(b) retirement plan with company–m

Employer-paid life, AD&D, and long‑m–

Paid job-related continuing education

Comprehensive medical, dental, and vis

Supportive and mission-driven work

35-hour workweek Monday through Friday

Job summary

Catholic Mutual Group is seeking a Service Office Assistant for our Wheeling, WV location to provide essential administrative and clerical support to the Claims/Risk Manager and office operations.

The ideal candidate will be detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment while maintaining accurate records, processing claims related activities, and ensuring smooth day-to-day office functions.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 3-5 years of administrative or clerical experience preferred.
• Proficiency in Microsoft Office applications (Word and Excel).
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Basic knowledge of insurance terminology preferred.

Responsibilities

• Prepare reports, correspondence, and other documents with accuracy and timeliness.
• Provide clerical and administrative support, including mail handling, photocopying, filing, and maintaining claim records.
• Answer incoming phone calls and relay messages appropriately.
• Maintain computerized diary and tracking systems for claims and safety inspections.
• Process incoming/outgoing mail and upload claim documents into internal systems.
• Assist with claims support functions, including entering losses and generating reports.
• Support follow-up activities related to safety inspections and parish/location reporting.
• Review insurance certificates of coverage and endorsements for accuracy and completeness.
• Utilize data entry systems for coverage programs ensuring accuracy.
• Maintain office supplies and coordinate service/maintenance of equipment.
• Assist with special projects and other duties as assigned.

Skills

Administrative support

Multitasking

Communication skills

Attention to detail

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

CATHOLIC MUTUAL GROUP

Catholic Mutual Group (CMG) is the leading provider of property, liability, and employee benefit coverage and related services for the Catholic Church across the United States and Canada. We are currently seeking a Service Office Assistant to join our team at our Wheeling Service Office in Wheeling, WV.

Position Overview

The Service Office Assistant provides essential administrative and clerical support to the Claims/Risk Manager and Service Office operations. This role is responsible for managing communications, maintaining accurate records, supporting claims processing activities, and ensuring the efficient day-to-day operation of the office. The ideal candidate is detail-oriented, organized, and capable of handling multiple priorities in a fast-paced environment.

Key Responsibilities

• Prepare reports, correspondence, and other documents with accuracy and timeliness.
• Provide clerical and administrative support, including managing mail, photocopying, filing, and maintaining claim records.
• Answer incoming phone calls and direct inquiries or relay messages appropriately.
• Maintain computerized diary and tracking systems for claims and safety inspections.
• Process incoming and outgoing mail, including uploading claim-related documents into internal systems.
• Assist with claims support functions, including entering losses, reviewing documentation, and generating reports.
• Support follow-up activities related to safety inspections and parish/location reporting.
• Review certificates of coverage and related insurance documentation for accuracy and completeness; review endorsements and coverage changes for required criteria and completion of appropriate forms.
• Utilize designated data entry systems for coverage programs ensuring accuracy.
• Maintain office supplies and coordinate service/maintenance of office equipment.
• Assist with special projects and other duties as assigned.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 3-5 years of administrative or clerical experience preferred.
• Proficiency in Microsoft Office applications (specifically Word and Excel).
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Basic knowledge of insurance terminology preferred.

Benefits

• Paid holidays, vacation and sick leave.
• 403(b) retirement plan with company match.
• Employer-paid life, AD&D, and long-term disability insurance.
• Paid job-related continuing education.
• Comprehensive medical, dental, and vision coverage.
• Supportive and mission-driven work environment.
• 35-hour workweek Monday through Friday, on site.

Location

Wheeling, WV.

Contract & Hours

Full Time.

Catholic Mutual Group is an equal opportunity employer.