Claims Metrics & Reporting Product Delivery Director

NAC Voya Services Company; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

NAC Voya Services Company is seeking a Product Delivery Director to strategically shape and guide the delivery of Employee Benefits technology capabilities. You will own the business product aspects, drive roadmaps, and lead cross-functional teams to ensure solutions meet objectives, compliance, and operational efficiency.

This fully remote role collaborates with Underwriting, Pricing, and Actuarial teams to align reporting and analytics with business goals.

Responsibilities

• Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions.
• Partner with senior business leaders to identify opportunities that improve customer, employer, and operational experiences.
• Establish business outcomes, success measures, KPIs, and adoption targets for technology and operational initiatives.
• Act as the business product owner for claims metrics and reporting, defining the strategy, roadmap, and backlog for reporting views.
• Translate business needs into requirements and acceptance criteria for reports, dashboards, and metrics across audiences.
• Lead prioritization of enhancements, defects, and new capabilities based on value, compliance, and readiness.
• Provide business direction to ensure priorities and regulatory requirements are reflected in delivery plans.
• Lead operational readiness planning, including training, communication, and adoption risks ahead of implementation.
• Partner with IT Product Owners, Analysts, Architects, developers, and operations stakeholders to refine requirements and priorities.
• Set expectations for clear requirements, measurable acceptance criteria, and delivery-ready documentation.
• Represent the business in sprint planning, release planning, and backlog management.

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get to Know the Opportunity

The Product Delivery Director is a senior business-facing leader accountable for shaping, prioritizing, and guiding the delivery of Employee Benefits technology capabilities. This role represents the business strategy and operational perspective across cross-functional delivery teams, helping ensure solutions align with business objectives, customer needs, compliance expectations, and operational efficiency goals.

The ideal candidate brings strong business product ownership, delivery management, FINEOS expertise, and stakeholder leadership experience, with the ability to translate business priorities into actionable delivery plans. This leader will influence roadmap decisions, drive prioritization, prepare business teams for change, and support successful adoption of solutions across Employee Benefits products.

This role also serves as the business product owner for claims metrics and reporting, setting the strategy and building the function as a service across operational, leadership, and external-facing reporting views. The leader translates business requirements into a comprehensive reporting suite and connects claims metrics to actionable operational outcomes in partnership with Underwriting, Pricing, and Actuarial teams.

This role is fully remote, with no regular in-office requirement.

Contributions You'll Make

• Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions.
• Partner with senior business leaders to identify opportunities that improve customer, employer, and operational experiences.
• Establish business outcomes, success measures, KPIs, and adoption targets for technology and operational initiatives.
• Act as the business product owner for claims metrics and reporting, defining the strategy, roadmap, and prioritized backlog to establish and scale the function as a service across all reporting views, including operational, leadership, and external-facing reports.
• Translate business needs into requirements and acceptance criteria for a full suite of operational and external-facing reports, dashboards, and claims metrics , ensuring reporting views meet the needs of each audience.
• Translate claims metrics and reporting insights into actionable operational outcomes and serve as the liaison to Underwriting, Pricing, and Actuarial teams to align reporting requirements, interpret results, and inform business decisions.
• Lead prioritization of enhancements, defects, and new capabilities based on business value, customer impact, compliance needs, and operational readiness.
• Provide business direction to ensure priorities, regulatory requirements, customer experience needs, and operational impacts are reflected in technology delivery plans.
• Lead operational readiness planning, including identification of impacted teams, process changes, training needs, communication requirements, support impacts, and adoption risks ahead of implementation.
• Partner with IT Product Owners, Business Analysts, Architects, development teams, and operations stakeholders to refine business requirements, user stories, and delivery priorities.
• Set expectations for clear business requirements, measurable acceptance criteria, and delivery-ready documentation.
• Represent the business in sprint planning, release planning, prioritization, and backlog management activities.
• Resolve business-related obstacles and provide timely decision support to keep delivery teams aligned and moving forward.
• Partner with marketing and sales enablement teams to develop internal and external communication plans before and after relevant releases.
• Monitor delivery progress, operational and adoption readiness, risks, dependencies, and mitigation plans to support successful im